--0000000000004afe0206308bc0b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sophia, Julie met with the family last week and at that time she said she was working with him to resolve it and no need for my involvement. I don't need you to send any further follow-up emails to me on this subject matter. Please work directly with Julie. Steve Sudberry General Manager/Partner ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Mon, Mar 17, 2025 at 9:36=E2=80=AFAM Sophia Jantz w= rote: > Hi Steve, > > Good morning. Have you had an opportunity to reach out to this client in > regards to their concerns. I was speaking with this clients POC Michael, = he > has some concerns with the hours that are being reported as well as the > overlapping times. Julie was able to provide approval for some credits > however Michael would like to speak to you. May you please reach out to > him, his cell number is 216-287-8346. I appreciate your assistance with > this. Thank you. > > > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Fri, 14 Mar at 9:31 AM , Sophia Jantz wrote: > Hi Steve, > > Good morning. Have you had an opportunity to reach out to this client in > regards to their concerns. Please advise. Thank you! > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Wed, 12 Mar at 4:30 PM , Sophia Jantz wrote: > Hi Steve, > > Good afternoon. I was speaking with this clients POC Michael, he has some > concerns with the hours that are being reported as well as the overlappin= g > times. Julie was able to provide approval for some credits however Michae= l > would like to speak to you. May you please reach out to him, his cell > number is 216-287-8346. I appreciate your assistance with this. Thank you= . > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Fri, 7 Mar at 10:23 AM , Mcianciolo415 > wrote: > Client was charged for more than 24 hours on the following shifts > > > 1071790:611100 > --0000000000004afe0206308bc0b6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sophia, = Julie met with the family last week and at that time she said she was worki= ng with him to resolve it and no need for my involvement.=C2=A0=C2=A0 I don't need you to send any further follow-up em= ails to me on this subject=C2=A0matter.=C2=A0 Please work directly with Jul= ie. Steve Sudberry General Manager/Partner ssudberry@thekey.com