----==_mimepart_68266c6d77dac_22a3fd104af63281688818d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Diane, From what i can see the payment is declining while attempting = to add it to Versapay to activate autopay. =C2=A0In the past we have seen= similar declines due to information being incorrect, Fraud alerts being = active on the account or incorrect Zip codes. Noticed this client has a= power of attorney, is it likely that the billing address is tied to this= POA vs Mary Adams home address?=C2=A0 Lito Delapena Cust= omer Contact and Collections Manager |=C2=A0TheKey Phone:866-226-1702 = = = On Thu, 15 May at 5:39 PM , Diane Mockenhaupt wrote: Does that mean the card number is not valid?= Is that why you are unable to add the payment method? = Thank you, = Diane = = = = On Thu, May 15, 2025 at 4:35=E2=80=AFPM Erea=E2=80=99unah Thomas wrote: = = = = Good Day!=C2=A0 = = I'm unable to add payment method on file. = = Kind Regards, = = Ereaunah Thomas=C2=A0 = Email:=C2=A0ltci@thekey.com = = PH: 855-205-8007=C2=A0 = Fax: 813-693-5625 ----==_mimepart_68266c6d77dac_22a3fd104af63281688818d Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Diane, From what i can see the payment is decl= ining while attempting to add it to Versapay to activate autopay. =C2=A0I= n the past we have seen similar declines due to information being incorre= ct, Fraud alerts being active on the account or incorrect Zip codes. Noticed this client has a power of attorney, is it likely that the bi= lling address is tied to this POA vs Mary Adams home address?=C2=A0 = Lito Delapena Customer Contact and C= ollections Manager |=C2=A0 TheKey Phone:866-226-1702