--0000000000004d32410635bb43d9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, I contacted Mary's GCM yesterday. She explained, due to Mary's condition, she is reporting her credit cards missing and having them cancelled. Charlotte Bishop is the GCM and she said Miles gave her a new Credit Card and that she has permission to share with us to see if we can get a payment. Can I provide you with that information or do you need it to come through Miles? All the Best, Diane On Thu, May 15, 2025 at 5:36=E2=80=AFPM Lito Delapena wrote: > HI Diane, > > From what i can see the payment is declining while attempting to add it t= o > Versapay to activate autopay. In the past we have seen similar declines > due to information being incorrect, Fraud alerts being active on the > account or incorrect Zip codes. > > Noticed this client has a power of attorney, is it likely that the billin= g > address is tied to this POA vs Mary Adams home address? > > > > > Lito Delapena > Customer Contact and Collections Manager | TheKey > Phone:866-226-1702 > > > > > On Thu, 15 May at 5:39 PM , Diane Mockenhaupt > wrote: > Does that mean the card number is not valid? Is that why you are unable t= o > add the payment method? > > Thank you, > Diane > > On Thu, May 15, 2025 at 4:35=E2=80=AFPM Erea=E2=80=99unah Thomas > wrote: > >> Good Day! >> >> I'm unable to add payment method on file. >> >> Kind Regards, >> >> *Ereaunah Thomas * >> *Email: *ltci@thekey.com >> *PH:* 855-205-8007 >> *Fax:* 813-693-5625 >> >> > 1102027:611100 > --0000000000004d32410635bb43d9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, I contacted Mary's GCM yes= terday. She explained, due to Mary's condition, she is reporting her cr= edit cards missing=C2=A0and having them cancelled.=C2=A0 Charlotte Bishop i= s the GCM and she said Miles gave her a new Credit Card and that she has pe= rmission to share with us to see if we can get a payment.=C2=A0 Can I provi= de you with that information or do you need it to come through Miles? = All the Best, Diane On Thu, May 15, 2025 at 5:36=E2=80=AFPM Lito Delapena < clientservice@thekey.com > wrote: HI Diane, From what i can see the payment is declin= ing while attempting to add it to Versapay to activate autopay.=C2=A0 In th= e past we have seen similar declines due to information being incorrect, Fr= aud alerts being active on the account or incorrect Zip codes. Noticed this client has a power of attorney, is it likely that the bill= ing address is tied to this POA vs Mary Adams home address?=C2=A0 Lito Delapena Customer Contact and Collections Man= ager |=C2=A0 TheK= ey Phone:866-226-1702