RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

This is a multipart message in MIME format. ------=_NextPart_000_2FCC_01DA55BE.4AB90E80 Content-Type: multipart/alternative; boundary="----=_NextPart_001_2FCD_01DA55BE.4AB90E80" ------=_NextPart_001_2FCD_01DA55BE.4AB90E80 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There’s no change. We are using the same account we have been = using. Let’s jump on a quick call.   Anotte Francois  	 Disbursements Sr. Director anotte.francois@thekey.com  	 	       From: andreas.kozak@thekey.com   Sent: Friday, February 2, 2024 9:54 AM To: anotte.francois@thekey.com; an.ly@thekey.com Cc: 'Geraldine Nath' ; tt@thekey.com Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST   Hi Anotte,   Unfortunately, that’s not visible to me, nor editable on the = dashboard. Jack needs to know which account we use to submit payment = (which I find quite unusual) and if there was a change. I believe there = was a change recently, right? While we’re at it, I would also = suggest we verify that we’re sending our payments to the correct = account. You can either send this info to me and I’ll deal with = Jack or reach out directly to him. LMK…     Thx,   Andy   Andreas Kozak Procurement   (631) 400-4409       https://thekey.com/   From: anotte.francois@thekey.com = >  Sent: Friday, February 2, 2024 9:45 To: andreas.kozak@thekey.com ; = an.ly@thekey.com   Cc: 'Geraldine Nath' >; tt@thekey.com =   Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST   Andy,   Which banking information do we have on the business account?   Anotte Francois  	 Disbursements Sr. Director anotte.francois@thekey.com  	 	       From: andreas.kozak@thekey.com = >  Sent: Friday, February 2, 2024 8:09 AM To: anotte.francois@thekey.com ; = an.ly@thekey.com   Cc: 'Geraldine Nath' >; tt@thekey.com =   Subject: FW: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST   Anotte,   Please address this urgent matter. The Canada team is now without Uber = access for the 4th day and there is a transit strike expected in BC this = weekend.   Thank you,   Andy   Andreas Kozak Procurement   (631) 400-4409       https://thekey.com/   From: Jack Allyn >  Sent: Thursday, February 1, 2024 17:25 To: andreas.kozak@thekey.com   Cc: tt@thekey.com   Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST   Hi Andy,   In order to fix the issue we need to verify that the payments that = you've submitted originated from the same bank account as the one that = is on the business account. Can you confirm that this is the case?   Unfortunately, the payments are not appearing under your account in our = system, but it's possible that the transactions occurred on a different = bank account and our system is not associating those payments with your = account.   We sadly are running into issues extending your credit l