This is a multipart message in MIME format. ------=_NextPart_000_011C_01DA55BD.B4CB4050 Content-Type: multipart/alternative; boundary="----=_NextPart_001_011D_01DA55BD.B4CB4050" ------=_NextPart_001_011D_01DA55BD.B4CB4050 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Anotte, =20 Unfortunately, that=E2=80=99s not visible to me, nor editable on the = dashboard. Jack needs to know which account we use to submit payment = (which I find quite unusual) and if there was a change. I believe there = was a change recently, right? While we=E2=80=99re at it, I would also = suggest we verify that we=E2=80=99re sending our payments to the correct = account. You can either send this info to me and I=E2=80=99ll deal with = Jack or reach out directly to him. LMK=E2=80=A6 =20 =20 Thx, =20 Andy =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: anotte.francois@thekey.com =20 Sent: Friday, February 2, 2024 9:45 To: andreas.kozak@thekey.com; an.ly@thekey.com Cc: 'Geraldine Nath' ; tt@thekey.com Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Andy, =20 Which banking information do we have on the business account? =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: andreas.kozak@thekey.com = >=20 Sent: Friday, February 2, 2024 8:09 AM To: anotte.francois@thekey.com ; = an.ly@thekey.com =20 Cc: 'Geraldine Nath' >; tt@thekey.com = =20 Subject: FW: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Anotte, =20 Please address this urgent matter. The Canada team is now without Uber = access for the 4th day and there is a transit strike expected in BC this = weekend. =20 Thank you, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn >=20 Sent: Thursday, February 1, 2024 17:25 To: andreas.kozak@thekey.com =20 Cc: tt@thekey.com =20 Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Hi Andy, =20 In order to fix the issue we need to verify that the payments that = you've submitted originated from the same bank account as the one that = is on the business account. Can you confirm that this is the case? =20 Unfortunately, the payments are not appearing under your account in our = system, but it's possible that the transactions occurred on a different = bank account and our system is not associating those payments with your = account. =20 We sadly are running into issues extending your credit limit while an = outstanding balance exists on the account.=20 =20 I will follow up as soon as possible with an additional update and I = apologize profusely for the inconvenience and disruption that this has = caused. =20 Jack =20 On Wed, Jan 31, 2024 at 12:27=E2=80=AFPM > wrote: Jack, what else do you need from us? The account is still locked. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: andreas.kozak@thekey.com = >=20 S