--0000000000007b5de1061ab5ef93 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Chakera for the clarification. On Wed, Jun 12, 2024 at 10:00=E2=80=AFAM Chakera Dixon = wrote: > Hi Michelle, > > In the portal we can only submit dates of service going back 59 days. We > have submitted through the portal all the days we can, which was going ba= ck > to April 12, 2024. Days of service before April 12 2024 can not be > submitted through the portal. Therefore, you will need to work with eithe= r > CDHC or client to see how those dates of service can be resubmitted. > > Regards, > > *Chakera Dixon * > Client Account Specialist > * Please note my email has changed: * > cdixon@thekey.com > (408) 856-2418 Ext. 150015 > TheKey.com > [image: TheKey] > > > On Wed, Jun 12, 2024 at 9:55=E2=80=AFAM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Good Morning Chakera, >> >> I have not been taught how to do a submission through the portal. >> >> From my understanding that is done on your end. >> >> Shawntel informed us that an extra form had to be filled out and it was >> being faxed on 6/3/24. >> >> Per my email on 6/7/24, I followed up with you to see if the hours were >> submitted. >> >> Please submit hours and I will follow up with CDHC today. >> >> >> Best, >> Michelle Hudgins >> >> >> >> On Wed, Jun 12, 2024 at 8:33=E2=80=AFAM Chakera Dixon wrote: >> >>> Good Morning Michelle, >>> >>> We were able to start the Jean Coughlan resubmissions through the porta= l >>> going back to April 12 2024, for the dates of service before that you w= ill >>> need to work with either the client or CDHC to get resubmitted because = we >>> can only submit 59 days prior on the portal. >>> >>> Regards, >>> >>> *Chakera Dixon * >>> Client Account Specialist >>> * Please note my email has changed: * >>> cdixon@thekey.com >>> (408) 856-2418 Ext. 150015 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Fri, Jun 7, 2024 at 9:37=E2=80=AFAM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Good Morning Chakera, >>>> >>>> I am following up on Shawntel's email, stating that we can resubmit th= e >>>> hours to BC for Jean Coughlan. >>>> >>>> Have the hours been resubmitted? >>>> >>>> >>>> On Mon, Jun 3, 2024 at 2:31=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi Team, >>>>> >>>>> Daughter has informed me there was an extra form she had to fill out, >>>>> she is faxing it in this afternoon and we will be able to send the ho= urs to >>>>> blue cross likely later this week. >>>>> >>>>> Please provide details on how this was missed since January please. >>>>> >>>>> *Thank you,* >>>>> >>>>> *Shawntel Sousa, LPN* >>>>> >>>>> Client Success Manager >>>>> >>>>> >>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>> 778-279-3634 >>>>> >>>>> *TheKey.ca * >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky >>>>> wrote: >>>>> >>>>>> I am adding Ti