--000000000000233476061ab1ce43 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle, In the portal we can only submit dates of service going back 59 days. We have submitted through the portal all the days we can, which was going back to April 12, 2024. Days of service before April 12 2024 can not be submitted through the portal. Therefore, you will need to work with either CDHC or client to see how those dates of service can be resubmitted. Regards, *Chakera Dixon * Client Account Specialist * Please note my email has changed: * cdixon@thekey.com (408) 856-2418 Ext. 150015 TheKey.com [image: TheKey] On Wed, Jun 12, 2024 at 9:55=E2=80=AFAM Michelle Hudgins wrote: > Good Morning Chakera, > > I have not been taught how to do a submission through the portal. > > From my understanding that is done on your end. > > Shawntel informed us that an extra form had to be filled out and it was > being faxed on 6/3/24. > > Per my email on 6/7/24, I followed up with you to see if the hours were > submitted. > > Please submit hours and I will follow up with CDHC today. > > > Best, > Michelle Hudgins > > > > On Wed, Jun 12, 2024 at 8:33=E2=80=AFAM Chakera Dixon = wrote: > >> Good Morning Michelle, >> >> We were able to start the Jean Coughlan resubmissions through the portal >> going back to April 12 2024, for the dates of service before that you wi= ll >> need to work with either the client or CDHC to get resubmitted because w= e >> can only submit 59 days prior on the portal. >> >> Regards, >> >> *Chakera Dixon * >> Client Account Specialist >> * Please note my email has changed: * >> cdixon@thekey.com >> (408) 856-2418 Ext. 150015 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Jun 7, 2024 at 9:37=E2=80=AFAM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Good Morning Chakera, >>> >>> I am following up on Shawntel's email, stating that we can resubmit the >>> hours to BC for Jean Coughlan. >>> >>> Have the hours been resubmitted? >>> >>> >>> On Mon, Jun 3, 2024 at 2:31=E2=80=AFPM Shawntel Sousa wrote: >>> >>>> Hi Team, >>>> >>>> Daughter has informed me there was an extra form she had to fill out, >>>> she is faxing it in this afternoon and we will be able to send the hou= rs to >>>> blue cross likely later this week. >>>> >>>> Please provide details on how this was missed since January please. >>>> >>>> *Thank you,* >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager >>>> >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky >>>> wrote: >>>> >>>>> I am adding Tim to this email string for transparency. >>>>> >>>>> On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa >>>>> wrote: >>>>> >>>>>> Hi all, >>>>>> >>>>>> I think we have the same questions for this client, why has it taken >>>>>> 4 month to notice that this client was denied her CDHC hours and the= y are >>>>>> now facing a very large bill should they not get the approval? >>>>>> >>>>>> *Thank you,* >>>>>> >>>>>> *Shawntel Sousa, LPN* >>>>>> >>>>>> Client Success Manager >>>>>> >>>>>> >>>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>>> 778-279-3634 >>>>>> >>>>>> *TheKey.ca * >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins >>>>> michelle.hudgins@thekey.com> wrote: >>>>>> >>>>>>> Good Morning Shawntel, >>>>>>> >>>>>>> I hope you had a pleasant weekend. >>>>>>> >>>>>>> As discussed with the client's daughter, the representative at >>>>>>> Alberta Blue Cross states that the client will need to reach out to= the >>>>>>> case worker to have the hours approved. >>>>>>> >>>>>>> >>>>>>> Please see below. >>>>>>> >>>>>>> @Chakera Dixon can better assist you with any >>>>>>> questions you may have. >>>>>>> >>>>>>> >>>>>>> >>>>>>> - Jean Coughlan: *Total Impacted $22,480.14 CAD* >>>>>>> - CDHC Comment: The client will need to contact the case >>>>>>> worker to have hours approved. >>>>>>> - Customer should reach out to case worker to resolve. >>>>>>> - If hours are not approved by CDHC, the below monthly >>>>>>> invoice amounts will be billed to the client account: >>>>>>> - January - $4,547.10 >>>>>>> - February - $5,543.84 >>>>>>> - March - $5,931 >>>>>>> - April - $ 6,458.20 >>>>>>> >>>>>>> >>>>>>> >>>>>>> I hope this helps. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> Michelle Hudgins >>>>>>> >>>>>>> >>>>>>> On Mon, Jun 3, 2024 at 11:10=E2=80=AFAM Marc Atkinson >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Michelle, >>>>>>>> >>>>>>>> I have reassigned this ticket over to you, since you have been >>>>>>>> working on this issue. >>>>>>>> >>>>>>>> Can you please explain to Shawntel and Chuck as to what is >>>>>>>> occurring with the CDHC billing for client Jean Coughlan? Please r= eference >>>>>>>> Shawntel's email below. >>>>>>>> >>>>>>>> Thank you. >>>>>>>> >