This is a multipart message in MIME format. ------=_NextPart_000_004B_01DA55AF.110B6C50 Content-Type: multipart/alternative; boundary="----=_NextPart_001_004C_01DA55AF.110B6C50" ------=_NextPart_001_004C_01DA55AF.110B6C50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Anotte, =20 Please address this urgent matter. The Canada team is now without Uber = access for the 4th day and there is a transit strike expected in BC this = weekend. =20 Thank you, =20 Andy =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn =20 Sent: Thursday, February 1, 2024 17:25 To: andreas.kozak@thekey.com Cc: tt@thekey.com Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Hi Andy, =20 In order to fix the issue we need to verify that the payments that = you've submitted originated from the same bank account as the one that = is on the business account. Can you confirm that this is the case? =20 Unfortunately, the payments are not appearing under your account in our = system, but it's possible that the transactions occurred on a different = bank account and our system is not associating those payments with your = account. =20 We sadly are running into issues extending your credit limit while an = outstanding balance exists on the account.=20 =20 I will follow up as soon as possible with an additional update and I = apologize profusely for the inconvenience and disruption that this has = caused. =20 Jack =20 On Wed, Jan 31, 2024 at 12:27=E2=80=AFPM > wrote: Jack, what else do you need from us? The account is still locked. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: andreas.kozak@thekey.com = >=20 Sent: Wednesday, January 31, 2024 9:24 To: 'Jack Allyn' > Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 See attached for additional payment made yesterday. Greatly appreciate = your effort to increase the credit limit. =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn >=20 Sent: Tuesday, January 30, 2024 18:11 To: andreas.kozak@thekey.com =20 Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Andy, =20 Thank you for providing me with this information. I've escalated the = issue to an internal team to determine why the payment did not apply to = your account balance. =20 The last payment that applied to your account balance occurred on = 11/28/23 for $3,971.53 and the current outstanding balance on your = account is $24,927.84, not including the 11/12/24 payment. =20 We are working to extend your credit limit to prevent any further = disruption of service. I will follow up as soon as possible with an = update. =20 Jack =20 =20 =20 On Tue, Jan 30, 2024 at 1:39=E2=80=AFPM > wrote: Jack, =20 Here is proof of payment from JP Morgan for the past due amount on the = most recent invoice. Uber Canada failed to apply this to our account. = Please