Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

--000000000000a9e2ab0610597887 Content-Type: multipart/alternative; boundary="000000000000a9e2a90610597886" --000000000000a9e2a90610597886 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Andy, In order to fix the issue we need to verify that the payments that you've submitted originated from the same bank account as the one that is on the business account. Can you confirm that this is the case? Unfortunately, the payments are not appearing under your account in our system, but it's possible that the transactions occurred on a different bank account and our system is not associating those payments with your account. We sadly are running into issues extending your credit limit while an outstanding balance exists on the account. I will follow up as soon as possible with an additional update and I apologize profusely for the inconvenience and disruption that this has caused. Jack On Wed, Jan 31, 2024 at 12:27=E2=80=AFPM wrote: > Jack, what else do you need from us? The account is still locked. > > > > Andreas Kozak > > Procurement > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* andreas.kozak@thekey.com > *Sent:* Wednesday, January 31, 2024 9:24 > *To:* 'Jack Allyn' > *Subject:* RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST > > > > See attached for additional payment made yesterday. Greatly appreciate > your effort to increase the credit limit. > > > > Thx, > > > > Andy > > > > Andreas Kozak > > Procurement > > > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* Jack Allyn > *Sent:* Tuesday, January 30, 2024 18:11 > *To:* andreas.kozak@thekey.com > *Subject:* Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST > > > > Andy, > > > > Thank you for providing me with this information. I've escalated the issu= e > to an internal team to determine why the payment did not apply to your > account balance. > > > > The last payment that applied to your account balance occurred on 11/28/2= 3 > for $3,971.53 and the current outstanding balance on your account is > $24,927.84, not including the 11/12/24 payment. > > > > We are working to extend your credit limit to prevent any further > disruption of service. I will follow up as soon as possible with an updat= e. > > > > Jack > > > > > > > > On Tue, Jan 30, 2024 at 1:39=E2=80=AFPM wrote: > > Jack, > > > > Here is proof of payment from JP Morgan for the past due amount on the > most recent invoice. Uber Canada failed to apply this to our account. > Please have this resolved IMMEDIATELY so we can resume normal business. > > > > Please also investigate why this keeps happening in Canada. We=E2=80=99v= e > numerous similar instances where payments were applied WEEKS after they > were sent, we just never were put on credit hold. This is unacceptable. > > > > Thx > > > > Andy > > > > Andreas Kozak > > Procurement > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From: