--000000000000e85bbb0619ff7cc1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am adding Tim to this email string for transparency. On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa = wrote: > Hi all, > > I think we have the same questions for this client, why has it taken 4 > month to notice that this client was denied her CDHC hours and they are n= ow > facing a very large bill should they not get the approval? > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Good Morning Shawntel, >> >> I hope you had a pleasant weekend. >> >> As discussed with the client's daughter, the representative at Alberta >> Blue Cross states that the client will need to reach out to the case wor= ker >> to have the hours approved. >> >> >> Please see below. >> >> @Chakera Dixon can better assist you with any >> questions you may have. >> >> >> >> - Jean Coughlan: *Total Impacted $22,480.14 CAD* >> - CDHC Comment: The client will need to contact the case worker to >> have hours approved. >> - Customer should reach out to case worker to resolve. >> - If hours are not approved by CDHC, the below monthly invoice >> amounts will be billed to the client account: >> - January - $4,547.10 >> - February - $5,543.84 >> - March - $5,931 >> - April - $ 6,458.20 >> >> >> >> I hope this helps. >> >> Best, >> >> Michelle Hudgins >> >> >> On Mon, Jun 3, 2024 at 11:10=E2=80=AFAM Marc Atkinson wrote: >> >>> Hi Michelle, >>> >>> I have reassigned this ticket over to you, since you have been working >>> on this issue. >>> >>> Can you please explain to Shawntel and Chuck as to what is occurring >>> with the CDHC billing for client Jean Coughlan? Please reference Shawnt= el's >>> email below. >>> >>> Thank you. >>> >>> On Fri, 31 May at 3:42 PM , Shawntel Sousa >> ssousa@homecareassistance.com> wrote: >>> Hi Team, >>> >>> This client Daughter received a phone call from our billing team today >>> indicating that she owes the company $20,000. I cannot see how this cou= ld >>> be possible. Can someone kindly do a breakdown of how this client >>> potentially owes $20,000. >>> >>> >>> >>> Best Regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> TheKey >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> 819040:611100 >>> >> --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --000000000000e85bbb0619ff7cc1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I a= m adding Tim=C2=A0to this email string for transparency.=C2=A0 On Mon,= Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa < ssousa@th