--0000000000000b2504061a008911 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, Daughter has informed me there was an extra form she had to fill out, she is faxing it in this afternoon and we will be able to send the hours to blue cross likely later this week. Please provide details on how this was missed since January please. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky wrote: > I am adding Tim to this email string for transparency. > > On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa wrote: > >> Hi all, >> >> I think we have the same questions for this client, why has it taken 4 >> month to notice that this client was denied her CDHC hours and they are = now >> facing a very large bill should they not get the approval? >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Good Morning Shawntel, >>> >>> I hope you had a pleasant weekend. >>> >>> As discussed with the client's daughter, the representative at Alberta >>> Blue Cross states that the client will need to reach out to the case wo= rker >>> to have the hours approved. >>> >>> >>> Please see below. >>> >>> @Chakera Dixon can better assist you with any >>> questions you may have. >>> >>> >>> >>> - Jean Coughlan: *Total Impacted $22,480.14 CAD* >>> - CDHC Comment: The client will need to contact the case worker >>> to have hours approved. >>> - Customer should reach out to case worker to resolve. >>> - If hours are not approved by CDHC, the below monthly invoice >>> amounts will be billed to the client account: >>> - January - $4,547.10 >>> - February - $5,543.84 >>> - March - $5,931 >>> - April - $ 6,458.20 >>> >>> >>> >>> I hope this helps. >>> >>> Best, >>> >>> Michelle Hudgins >>> >>> >>> On Mon, Jun 3, 2024 at 11:10=E2=80=AFAM Marc Atkinson >>> wrote: >>> >>>> Hi Michelle, >>>> >>>> I have reassigned this ticket over to you, since you have been working >>>> on this issue. >>>> >>>> Can you please explain to Shawntel and Chuck as to what is occurring >>>> with the CDHC billing for client Jean Coughlan? Please reference Shawn= tel's >>>> email below. >>>> >>>> Thank you. >>>> >>>> On Fri, 31 May at 3:42 PM , Shawntel Sousa >>> ssousa@homecareassistance.com> wrote: >>>> Hi Team, >>>> >>>> This client Daughter received a phone call from our billing team today >>>> indicating that she owes the company $20,000. I cannot see how this co= uld >>>> be possible. Can someone kindly do a breakdown of how this client >>>> potentially owes $20,000. >>>> >>>> >>>> >>>> Best Regards, >>>> Shawntel Sousa, LPN >>