--000000000000fc21ef05ee2a2288 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Wed, Nov 23, 2022 at 1:39 PM Keith Moore wrote: > @Alexa Graziani I've got a new company created for > Montreal with an 8 number website pool and 1 number GMB listing. > > > > On Wed, Nov 23, 2022 at 4:30 PM Isabelle La wrote: > >> You're looking at her ;) I do the custom recordings at no cost, pretty >> immediate (usually within 1-2 days), I just follow the same script excep= t I >> update the branding/naming convention and upload when the office wants t= o >> go live. >> >> I just won't be able to do this for Montreal as that requires the French >> recording - Joey/Tim has someone they use for this, they will provide he= r >> the script in French, then she provides me the recording and we upload w= hen >> they want to go live. >> >> On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani >> wrote: >> >>> Got it. How long does that take and who usually gets that in the queue >>> to develop/provides the phrasing? Are there any costs associated with i= t we >>> should be aware of? >>> >>> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: >>> >>>> Yes, there are French greetings just for the Montreal 8x8 recording. >>>> >>>> Since Canadian Standard recording has different call routing options, >>>> any change will have to be a re-recording for new phrasing. >>>> >>>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >>>> wrote: >>>> >>>>> Thank you both! >>>>> >>>>> Do new recordings need to be made for Canada with the new phrasing? O= r >>>>> would we have existing versions we could use for "TheKey Formerly Hom= e Care >>>>> Assistance" >>>>> >>>>> Tim - do you have French greetings on anything that we'd need to >>>>> consider? >>>>> >>>>> >>>>> >>>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >>>>> >>>>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99= re on the >>>>>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we w= ould >>>>>> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - = with the option of >>>>>> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can = do with whoever would >>>>>> like to decide on the updated brand phrasing for phone recording. >>>>>> >>>>>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too famil= iar with >>>>>> that system. >>>>>> >>>>>> For Email, we just need an official go-live date and we will switch >>>>>> the outbound default email to @thekey.com instead of @ >>>>>> homecareassistance.com. Of course both email addresses will work and >>>>>> go to the same inbox regardless though so no users will miss anythin= g. >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Hey Alexa, >>>>>>> >>>>>>> For the 8x8 portion of your email, the following locations are full= y >>>>>>> on 8x8 as of 11/23. >>>>>>> >>>>>>> West Vancouver - 1861 Marine Dr, West Vancouver B