--000000000000cb709e05ee2a1e2f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Alexa Graziani I've got a new company created for Montreal with an 8 number website pool and 1 number GMB listing. On Wed, Nov 23, 2022 at 4:30 PM Isabelle La wrote: > You're looking at her ;) I do the custom recordings at no cost, pretty > immediate (usually within 1-2 days), I just follow the same script except= I > update the branding/naming convention and upload when the office wants to > go live. > > I just won't be able to do this for Montreal as that requires the French > recording - Joey/Tim has someone they use for this, they will provide her > the script in French, then she provides me the recording and we upload wh= en > they want to go live. > > On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani > wrote: > >> Got it. How long does that take and who usually gets that in the queue t= o >> develop/provides the phrasing? Are there any costs associated with it we >> should be aware of? >> >> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: >> >>> Yes, there are French greetings just for the Montreal 8x8 recording. >>> >>> Since Canadian Standard recording has different call routing options, >>> any change will have to be a re-recording for new phrasing. >>> >>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >>> wrote: >>> >>>> Thank you both! >>>> >>>> Do new recordings need to be made for Canada with the new phrasing? Or >>>> would we have existing versions we could use for "TheKey Formerly Home= Care >>>> Assistance" >>>> >>>> Tim - do you have French greetings on anything that we'd need to >>>> consider? >>>> >>>> >>>> >>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >>>> >>>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99r= e on the >>>>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we wo= uld >>>>> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - w= ith the option of >>>>> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can d= o with whoever would >>>>> like to decide on the updated brand phrasing for phone recording. >>>>> >>>>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too famili= ar with >>>>> that system. >>>>> >>>>> For Email, we just need an official go-live date and we will switch >>>>> the outbound default email to @thekey.com instead of @ >>>>> homecareassistance.com. Of course both email addresses will work and >>>>> go to the same inbox regardless though so no users will miss anything= . >>>>> >>>>> >>>>> >>>>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore >>>>> wrote: >>>>> >>>>>> Hey Alexa, >>>>>> >>>>>> For the 8x8 portion of your email, the following locations are fully >>>>>> on 8x8 as of 11/23. >>>>>> >>>>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7 >>>>>> >>>>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6 >>>>>> >>>>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1