--Apple-Mail-9C3A3FD1-B3A3-41A6-82B9-890CFF298AB1 Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-1F501899-F27C-42AE-80E7-175CD6E43F3A Content-Transfer-Encoding: 7bit --Apple-Mail-1F501899-F27C-42AE-80E7-175CD6E43F3A Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Yes please send me a few examples I can dig= into, I appreciate it! Pardon my brevity, Sent from my iPhone = On Mar 29, 2024, at 8:56=E2=80=AFAM, Joey Taylor &= lt;joey.taylor@thekey.com> wrote: =EF=BB=BF Hey Liz, Ther= e seems to be a disconnect in Montreal in regards to collections vs. billing= . We have John who handles collections. Cynthia who monitors our e-tra= nsfers. And the billing team who has access to Quick Books. C= ollections is following up with clients concerning invoices and clients are d= isputing that those invoices have been paid. Collections then follows up wit= h billing and this process can take up to a week. No one seems to be "owning= " this process entirely and can resolve an issue promptly. I ca= n share some examples with you if needed On Fri, Mar 29, 2024 at 1= 1:40=E2=80=AFAM Timothy Thomas < tt@theke= y.com > wrote: Agreed. Joey can you share with Liz what we discussed this morning. Tim Thom= as Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca <a