--000000000000730a970611d8209c Content-Type: multipart/alternative; boundary="000000000000730a960611d8209b" --000000000000730a960611d8209b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just saw an email that came in at 4pm today. My apologies. They have reset the whole account and I was able to sign in but haven=E2=80=99t tried= it with coupa yet. Thank you for all your efforts. On Tue, Feb 20, 2024 at 6:52=E2=80=AFPM Cheryl Cartwright wrote: > No one from Amazon has called or emailed me. > > On Tue, Feb 20, 2024 at 4:41=E2=80=AFPM Timothy Thomas wr= ote: > >> @Cheryl Cartwright have you heard from them yet= ? >> >> On Tue, Feb 20, 2024 at 3:18=E2=80=AFPM Deeth, Ainsley wrote: >> >>> Hi Andreas, >>> >>> >>> >>> Apologies, I was informed that the Customer Support team has reached >>> out. Is this not the case? >>> >>> >>> >>> They should be CC=E2=80=99ing you on all communication as I noted you a= re >>> account admin. >>> >>> >>> >>> Let me know if you have still not heard from the Customer Support team >>> and I will take further action. >>> >>> >>> >>> Best, >>> >>> >>> >>> Ainsley Deeth >>> >>> *Healthcare & Life Sciences Account Executive - Canada* >>> >>> *[image: signature_472603093]* >>> >>> *416-775-4415 | **adeeth@amazon.com* >>> >>> >>> >>> 120 Bremner Blvd >>> , >>> 18th Floor, Toronto, ON >>> >>> >>> Amazon Business Customer Support: *1-855-301-0911* >>> >>> *Amazon Business Storefront* >>> >>> >>> >>> >>> *From:* andreas.kozak@thekey.com >>> *Sent:* Monday, February 19, 2024 9:05 AM >>> *To:* Deeth, Ainsley >>> *Cc:* Drevik, Abby ; 'Cheryl Cartwright' >> ccartwright@thekey.com>; 'Timothy Thomas' ; Zoratto, >>> Jennifer >>> *Subject:* RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account >>> *Importance:* High >>> >>> >>> >>> *CAUTION*: This email originated from outside of the organization. Do >>> not click links or open attachments unless you can confirm the sender a= nd >>> know the content is safe. >>> >>> >>> >>> *AVERTISSEMENT*: Ce courrier =C3=A9lectronique provient d=E2=80=99un ex= p=C3=A9diteur >>> externe. Ne cliquez sur aucun lien et n=E2=80=99ouvrez aucune pi=C3=A8c= e jointe si vous >>> ne pouvez pas confirmer l=E2=80=99identit=C3=A9 de l=E2=80=99exp=C3=A9d= iteur et si vous n=E2=80=99=C3=AAtes pas >>> certain que le contenu ne pr=C3=A9sente aucun risque. >>> >>> >>> >>> Hi Ainsley, >>> >>> >>> >>> It was brought to my attention that this issue is still pending and no >>> one at Amazon had reached out to Cheryl. I find it unacceptable that i= t >>> takes weeks to get a seemingly simple error at least looked at by the >>> appropriate back-office team. How long will it take to fix it? >>> >>> >>> >>> I expect that this issue will be treated with priority and resolved by >>> EOD tomorrow. >>> >>> >>> >>> Thx, >>> >>> >>> >>> Andy >>> >>> >>> >>> Andreas Kozak >>> >>> Procurement >>> >>> >>> >>> (631) 400-4409 >>> >>> >>> >>> [image: TheKey] >>> >>> >>> >>> https://thekey.com/ >>> >>> >>>