--000000000000245bfd0611d81196 Content-Type: multipart/alternative; boundary="000000000000245bfb0611d81195" --000000000000245bfb0611d81195 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No one from Amazon has called or emailed me. On Tue, Feb 20, 2024 at 4:41=E2=80=AFPM Timothy Thomas wrot= e: > @Cheryl Cartwright have you heard from them yet? > > On Tue, Feb 20, 2024 at 3:18=E2=80=AFPM Deeth, Ainsley wrote: > >> Hi Andreas, >> >> >> >> Apologies, I was informed that the Customer Support team has reached out= . >> Is this not the case? >> >> >> >> They should be CC=E2=80=99ing you on all communication as I noted you ar= e account >> admin. >> >> >> >> Let me know if you have still not heard from the Customer Support team >> and I will take further action. >> >> >> >> Best, >> >> >> >> Ainsley Deeth >> >> *Healthcare & Life Sciences Account Executive - Canada* >> >> *[image: signature_472603093]* >> >> *416-775-4415 | **adeeth@amazon.com* >> >> >> >> 120 Bremner Blvd >> , >> 18th Floor, Toronto, ON >> >> >> Amazon Business Customer Support: *1-855-301-0911* >> >> *Amazon Business Storefront* >> >> >> >> *From:* andreas.kozak@thekey.com >> *Sent:* Monday, February 19, 2024 9:05 AM >> *To:* Deeth, Ainsley >> *Cc:* Drevik, Abby ; 'Cheryl Cartwright' > ccartwright@thekey.com>; 'Timothy Thomas' ; Zoratto, >> Jennifer >> *Subject:* RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account >> *Importance:* High >> >> >> >> *CAUTION*: This email originated from outside of the organization. Do >> not click links or open attachments unless you can confirm the sender an= d >> know the content is safe. >> >> >> >> *AVERTISSEMENT*: Ce courrier =C3=A9lectronique provient d=E2=80=99un exp= =C3=A9diteur >> externe. Ne cliquez sur aucun lien et n=E2=80=99ouvrez aucune pi=C3=A8ce= jointe si vous >> ne pouvez pas confirmer l=E2=80=99identit=C3=A9 de l=E2=80=99exp=C3=A9di= teur et si vous n=E2=80=99=C3=AAtes pas >> certain que le contenu ne pr=C3=A9sente aucun risque. >> >> >> >> Hi Ainsley, >> >> >> >> It was brought to my attention that this issue is still pending and no >> one at Amazon had reached out to Cheryl. I find it unacceptable that it >> takes weeks to get a seemingly simple error at least looked at by the >> appropriate back-office team. How long will it take to fix it? >> >> >> >> I expect that this issue will be treated with priority and resolved by >> EOD tomorrow. >> >> >> >> Thx, >> >> >> >> Andy >> >> >> >> Andreas Kozak >> >> Procurement >> >> >> >> (631) 400-4409 >> >> >> >> [image: TheKey] >> >> >> >> https://thekey.com/ >> >> >> >> *From:* Timothy Thomas >> *Sent:* Wednesday, February 14, 2024 15:39 >> *To:* Deeth, Ainsley >> *Cc:* Drevik, Abby ; Cheryl Cartwright > ccartwright@thekey.com>; andreas.kozak@thekey.com >> *Subject:* Re: Amazon Account >> >> >> >> ok, thank you for your help! >> >> >> >> On Wed, Feb 14, 2024 at 3:36=E2=80=AFPM Deeth, Ainsley wrote: >> >> Hi Timothy, >> >> >> >> Our customer service team