--0000000000006b1a3b05f2f20d8a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I know Lucy well, I was shocked to read this report and will reach out right away and initiate a change in staff. On Mon, Jan 23, 2023 at 12:50 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, Jan 23, 2023 at 7:43 AM Medallia wrote= : > >> Client Name: Mary Dy >> >> CC ID: 1000000000008437 >> >> Primary Contact: Lucy Dy >> >> PC Contact Info: lyd1728@gmail.com / +4168398887 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 2 >> >> Comments: The caregiver we have is just going through the motions. She= =E2=80=99s >> not engaged and barely does anything outside of her set tasks. She spend= s >> half her time staring at her phone. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D18833= 3 >> > --=20 *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --0000000000006b1a3b05f2f20d8a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I know Lucy well, I was shocked to read th= is report and will reach out right away and initiate a change in staff.=C2= =A0 On Mon, Jan 23, 2023 at 12:50 PM Keri Thru= sh < kthrush@thekey.com > wro= te: Hi, Cheryl. Passing off the detractor below in order to initi= ate next steps and contacting the POC directly. Thank you! On Mon, Jan 2= 3, 2023 at 7:43 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Mary Dy CC= ID: 1000000000008437 Primary Contact: Lucy Dy PC Contact Info= : lyd1728@gmail.com / +4168398887 Survey Delivery: Email Division= : Canada Business Unit: Toronto Tenure: More Than 52 Weeks Actual Customer Segment: Turtle Stated Customer Segment: Survey: Relationship 2 Main Score: 2 Comments: The caregi= ver we have is just going through the motions. She=E2=80=99s not engaged a= nd barely does anything outside of her set tasks. She spends half her time = staring at her phone. Please click here to see the full = survey response and learn more about the client: https://h= ca.medallia.com/hca/respInvForm.do?surveyid=3D188333 -- <div style=3D"color:rgb(136,136,136= );font-size: