--0000000000004bada705ef694778 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, I=E2=80=99m very happy to take over. I=E2=80=99m sorry that after everythin= g she is still eating a 5/10. We obviously have more work to do here. I=E2=80=99m on it. Cheryl On Fri, Dec 9, 2022 at 1:47 PM Keri Thrush wrote: > Hi, all! > > We received a follow up survey from Joan today, the details are below. In > my follow up efforts post my initial call with Joan, we have been recentl= y > communicating via email to schedule some time to speak. She has > communicated that mornings are best for her. Cheryl, would you prefer me = to > handoff to you, or, would you like me to proceed and transfer over summar= y > of call? > > Client Name: Joan Devlin > > CC ID: 1000000000042651 > > Primary Contact: Client Self > > PC Contact Info: joan.devlin@me.com / +5197973523 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: 4 Weeks - Less Than 8 Weeks > > Actual Customer Segment: Turtle > > Stated Customer Segment: Elephant > > Survey: Relationship 1 > > Main Score: 5 > > Comments: Needs direction frequently ,but has improved cooking skills. On > her iphone often unless directed otherwise. She has a pleasant dispositio= n > and is willing to learn. She is just waiting to obtain a position in > nursing---preferably in administration. Aakriti shows compassion for > caring. Sandra is a very jolly and caring person. She is an excellent > worker who likes to keep busy. Unfortunately, she left my service without= a > word. Marissa is a caring PSW. She claimed she couldn't cook but did her > best. Her time with me was short so I don't feel I can provide much > feedback. Some of the workers who have attended me recently appear to be > lacking in training of duties. Some appear to be interested in conversati= on > or are focused on their cell phones. Their work is sloppy or left > unfinished. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D168285 > > On Fri, Oct 28, 2022 at 12:17 PM Timothy Thomas wrote: > >> Great work team. >> >> Thanks Keri! >> >> On Fri, Oct 28, 2022 at 2:52 PM Keri Thrush wrote: >> >>> Hi, Cheryl! >>> >>> I was able to speak with Joan this morning. The details of our >>> conversation are below. >>> >>> >>> - She mentioned that her survey was taken at the time of her return >>> from vacation and feels that today, things are better. GREAT WORK, T= EAM!! >>> - Caregivers >>> - Sharon - she is very happy with. She is a very hard worker and >>> goes above and beyond, extremely proactive >>> - Areka (sp?) - she is very happy with her as well for the same >>> reasons. She did bring up that with her leaving for nursing schoo= l to >>> pursue her career, she would love to have someone similar to repl= ace >>> - Shift Hours >>> - She mentioned she worries with replacements because in the past >>> s