--000000000000eaed3c05ef6a1215 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect! Would you like me to do that intro via email in a response to Joan? On Fri, Dec 9, 2022 at 10:25 AM Cheryl Cartwright wrote: > Hi Keri, > > I=E2=80=99m very happy to take over. I=E2=80=99m sorry that after everyth= ing she is still > eating a 5/10. We obviously have more work to do here. I=E2=80=99m on it. > > Cheryl > > On Fri, Dec 9, 2022 at 1:47 PM Keri Thrush wrote: > >> Hi, all! >> >> We received a follow up survey from Joan today, the details are below. I= n >> my follow up efforts post my initial call with Joan, we have been recent= ly >> communicating via email to schedule some time to speak. She has >> communicated that mornings are best for her. Cheryl, would you prefer me= to >> handoff to you, or, would you like me to proceed and transfer over summa= ry >> of call? >> >> Client Name: Joan Devlin >> >> CC ID: 1000000000042651 >> >> Primary Contact: Client Self >> >> PC Contact Info: joan.devlin@me.com / +5197973523 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: 4 Weeks - Less Than 8 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: Elephant >> >> Survey: Relationship 1 >> >> Main Score: 5 >> >> Comments: Needs direction frequently ,but has improved cooking skills. O= n >> her iphone often unless directed otherwise. She has a pleasant dispositi= on >> and is willing to learn. She is just waiting to obtain a position in >> nursing---preferably in administration. Aakriti shows compassion for >> caring. Sandra is a very jolly and caring person. She is an excellent >> worker who likes to keep busy. Unfortunately, she left my service withou= t a >> word. Marissa is a caring PSW. She claimed she couldn't cook but did her >> best. Her time with me was short so I don't feel I can provide much >> feedback. Some of the workers who have attended me recently appear to be >> lacking in training of duties. Some appear to be interested in conversat= ion >> or are focused on their cell phones. Their work is sloppy or left >> unfinished. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D16828= 5 >> >> On Fri, Oct 28, 2022 at 12:17 PM Timothy Thomas wrote: >> >>> Great work team. >>> >>> Thanks Keri! >>> >>> On Fri, Oct 28, 2022 at 2:52 PM Keri Thrush wrote: >>> >>>> Hi, Cheryl! >>>> >>>> I was able to speak with Joan this morning. The details of our >>>> conversation are below. >>>> >>>> >>>> - She mentioned that her survey was taken at the time of her return >>>> from vacation and feels that today, things are better. GREAT WORK, = TEAM!! >>>> - Caregivers >>>> - Sharon - she is very happy with. She is a very hard worker and >>>> goes above and beyond, extremely proactive >>>> - Areka (sp?) - she is very happy with her as well for the same >>>> reasons. She