--000000000000c520f905fe186fab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your very prompt and thoughtful response. If Elizabeth is back this week then it may make more sense to wait for her. We just need to ensure that when she is back she is really focused on those two specific needs. I have no doubt in Elizabeth's ability as a recruiter, we all know how difficult it is to find talent these days. My suggestion about training was for the caregivers not the recruiters for this very reason. If the talent doesn't exist in the same capacity these days then we need to start investing in their training (or so I would think.) I have lots of thoughts on this but it is in no way my department and so I will leave that to Chuck, Kerry and whomever else is involved in caregiver education. We will look forward to Elizabeth's return on Friday. Cheryl On Wed, Jun 14, 2023 at 12:05=E2=80=AFPM Jon Eckrich wrote: > Good morning Cheryl, > > Thanks for reaching out. Elizabeth is due back in the office Friday and > will be resuming operations then. Does it make sense to approach one of t= he > other CAN recruiters to help out for the next day or so, or can we hold o= ut > until she is back in? In the future, we can definitely have someone cover > for a recruiter who is out of the office for an extended period of time. = I > apologize for the stress this has put the team through. > > Regarding quality, that is a longer conversation; with Kerry Sirkka's > departure I've begun to pivot my team meetings and 1:1 coaching to focus = on > quality over quantity. This was a change that began this past Monday. > Though that will not lead to an overnight change, the shift in direction = I > believe will help all ops teams my recruiters serve in terms of caregiver > quality. With regards to Elizabeth in particular, her Caregiver Client > Match score is overwhelmingly positive; as recent as earlier this week it > was something like 9.2/10 over nearly 30 caregivers rated. Meera is ranke= d > quite highly as well. > > With regards to training, were you thinking for the caregivers or for the > recruiters? > > On Wed, Jun 14, 2023 at 10:57=E2=80=AFAM Cheryl Cartwright > wrote: > >> Good Morning Jon, >> >> I hope this email finds you well. With Elizabeth away in Vancouver we ar= e >> struggling a little to keep up with hiring for our Vancouver clients. In >> particular, we need caregivers who can work shorter shifts and live-in. = I >> was wondering how I might be able to support these efforts so we can tak= e >> some pressure off our scheduling and client success team. >> >> On another note, the overall quality of caregivers has really diminished >> over the last year or so and we are receiving a fair amount of complaint= s >> from our clients about the inexperience we are sending. It's becoming ha= rd >> to justify the $45.00 sticker price. Across the country we have experien= ced >> this and I was wondering if we might talk