--00000000000065ab6705fe1849bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Cheryl, Thanks for reaching out. Elizabeth is due back in the office Friday and will be resuming operations then. Does it make sense to approach one of the other CAN recruiters to help out for the next day or so, or can we hold out until she is back in? In the future, we can definitely have someone cover for a recruiter who is out of the office for an extended period of time. I apologize for the stress this has put the team through. Regarding quality, that is a longer conversation; with Kerry Sirkka's departure I've begun to pivot my team meetings and 1:1 coaching to focus on quality over quantity. This was a change that began this past Monday. Though that will not lead to an overnight change, the shift in direction I believe will help all ops teams my recruiters serve in terms of caregiver quality. With regards to Elizabeth in particular, her Caregiver Client Match score is overwhelmingly positive; as recent as earlier this week it was something like 9.2/10 over nearly 30 caregivers rated. Meera is ranked quite highly as well. With regards to training, were you thinking for the caregivers or for the recruiters? On Wed, Jun 14, 2023 at 10:57=E2=80=AFAM Cheryl Cartwright wrote: > Good Morning Jon, > > I hope this email finds you well. With Elizabeth away in Vancouver we are > struggling a little to keep up with hiring for our Vancouver clients. In > particular, we need caregivers who can work shorter shifts and live-in. I > was wondering how I might be able to support these efforts so we can take > some pressure off our scheduling and client success team. > > On another note, the overall quality of caregivers has really diminished > over the last year or so and we are receiving a fair amount of complaints > from our clients about the inexperience we are sending. It's becoming har= d > to justify the $45.00 sticker price. Across the country we have experienc= ed > this and I was wondering if we might talk about opportunities for trainin= g > (maybe with Chuck) so that we can bring our 6/10 quality to an 8/10 > > Let me know if you want to hop on a quick call. > > Kind Regards, > > Cheryl > --=20 Jon Eckrich *Regional Recruiting Team Manager, NY/NJ/PA, DC Metro, Canada*TheKey.com *1450 US-22, Suite 204Mountainside, NJ 07092* *Phone: *908-615-8276 [image: TheKey] --00000000000065ab6705fe1849bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Cheryl, Thanks for reachin= g out. Elizabeth is due back in the office Friday and will be resuming oper= ations then. Does it make sense to approach one of the other CAN recruiters= to help out for the next day or so, or can we hold out until she is back i= n? In the future, we can definitely have someone cover for a recruiter who = is out of the office for an extended period of time. I apologize for the st= ress this has put the team th