--0000000000002cfd2d05ee2a748c Content-Type: text/plain; charset="UTF-8" Hi, Cheryl, Handing off the detractor below to you in order to initiate next steps and contact the POC directly. Thank you! On Wed, Nov 23, 2022 at 12:14 PM Medallia wrote: > Client Name: Muriel Robertson > > CC ID: 1000000000043834 > > Primary Contact: Peter Robertson > > PC Contact Info: probertson738@gmail.com / > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: Less Than 4 Weeks > > Actual Customer Segment: Bee > > Stated Customer Segment: Bee > > Survey: SOC Survey 2 > > Main Score: 2 > > Comments: A poor experience with a 4 hour booking recently. My wife needed > attention for about 2 hours but I could only book for 4 hours. The PSW sent > did her job for about 15 minutes and then watched TV for the remainder of > her assignment time. I believe I have been billed for the 4 hours. My > office team is part of LaSalle Park staff and is well trained and very > sensitive to customers needs > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=167039 > --0000000000002cfd2d05ee2a748c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl, Handing off the detractor b= elow to you in order to initiate=C2=A0next steps and contact the POC direct= ly.=C2=A0 Thank you! On Wed, Nov 23, 2022 at = 12:14 PM Medallia < noreply@a= pp.medallia.com > wrote: Client Name: Muriel Robertson CC ID: 10000000000438= 34 Primary Contact: Peter Robertson PC Contact Info: probertson738@gmail.c= om / Survey Delivery: Email Division: Canada= Business Unit: Toronto Tenure: Less Than 4 Weeks Actu= al Customer Segment: Bee Stated Customer Segment: Bee Surve= y: SOC Survey 2 Main Score: 2 Comments: A poor experience wit= h a 4 hour booking recently. My wife needed attention for about 2 hours bu= t I could only book for 4 hours. The PSW sent did her job for about 15 min= utes and then watched TV for the remainder of her assignment time. I believ= e I have been billed for the 4 hours. My office team is part of LaSalle Park staff and is well trained and very s= ensitive to customers needs Please click here to see the= full survey response and learn more about the client: htt= ps://hca.medallia.com/hca/respInvForm.do?surveyid=3D167039 --0000000000002cfd2d05ee2a748c--