--000000000000ceb88205ee2c75f7 Content-Type: text/plain; charset="UTF-8" Hi Keri, Thank you so much. We are all over this already as you can imagine. We did credit the client back for the one shift she had with us. Unfortunately her caregiver left a lot to be desired and we worked with the HCL and the CSM to coach the caregiver and to rectify things with the client. We knew this first impression was not our best and we truly hope to have another opportunity in the future to showcase what we can do. We did leave things on good terms and flowers were also sent to the client as an apology for not meeting expectations. I hope this helps, Cheryl On Wed., Nov. 23, 2022, 6:03 p.m. Keri Thrush, wrote: > Hi, Cheryl, > > Handing off the detractor below to you in order to initiate next steps and > contact the POC directly. > > Thank you! > > On Wed, Nov 23, 2022 at 12:14 PM Medallia > wrote: > >> Client Name: Muriel Robertson >> >> CC ID: 1000000000043834 >> >> Primary Contact: Peter Robertson >> >> PC Contact Info: probertson738@gmail.com / >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: Less Than 4 Weeks >> >> Actual Customer Segment: Bee >> >> Stated Customer Segment: Bee >> >> Survey: SOC Survey 2 >> >> Main Score: 2 >> >> Comments: A poor experience with a 4 hour booking recently. My wife >> needed attention for about 2 hours but I could only book for 4 hours. The >> PSW sent did her job for about 15 minutes and then watched TV for the >> remainder of her assignment time. I believe I have been billed for the 4 >> hours. My office team is part of LaSalle Park staff and is well trained and >> very sensitive to customers needs >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=167039 >> > --000000000000ceb88205ee2c75f7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Tha= nk you so much. We are all over this already as you can imagine. We did cre= dit the client back for the one shift she had with us. Unfortunately her ca= regiver left a lot to be desired and we worked with the HCL and the CSM to = coach the caregiver and to rectify things with the client. We knew this fir= st impression was not our best and we truly hope to have another opportunit= y in the future to showcase what we can do.=C2=A0 We did leave things on good terms and flowers wer= e also sent to the client as an apology for not meeting expectations.=C2=A0= I hope this helps, Cheryl On Wed., Nov. 23= , 2022, 6:03 p.m. Keri Thrush, < kthrush@thekey.com > wrote: Hi, Cheryl, Handing off the detractor below to you in order to initiate=C2=A0nex= t steps and contact the POC directly.=C2=A0 Thank = you! On Wed, Nov 23, 2022 at 12:14 PM Medallia < no= reply@app.medallia.com > wrote: Client Name: Muriel Robertson CC ID: 1000000= 000043834 Primary Contact: Peter Robertson PC Contact Info: probertso