----==_mimepart_66465c6dc8bc0_22a3fbe2e0c23682921714d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8BThere are two different profile in clear care, it looks like thi= s was an issue with our outstanding invoices batch upload. I am going to = request our invoicing team to manually move over the below invoices to Be= lvedere (Maintenance) so that they are sent to the correct email and are = removed from the incorrect profile on our end.=C2=A0 763548 - 5173= 9 763549 - 52234 763550 - 52317 763551 - 52396 763553 - 52626 763554 - 52= 717 763556 - 52793 763557 - 52870 763558 - 52943 763559 - 53018 = Thanks,=C2=A0 Alejandro Aponte Billing@thekey.com 866-226-1= 702=C2=A0 = = On Thu, 16 May at 2:49 PM , Timothy Thomas wrote: There are two different clearcare accounts, = so I'm confused as to how this is getting consolidated.=C2=A0 = 1.=C2=A0https://montreal.clearcareonline.ca/clients/1590497/ = 2.=C2=A0https://montreal.clearcareonline.ca/clients/1000000000039336/ = = = = On Thu, May 16, 2024 at 1:58=E2=80=AFPM Alejandro Aponte wrote: = = = = = Hi Joey, = = Thank you for your email, currently all invoices for Belvederes Residenc= e are billed under 1 profile and the email on this account is jafyfe@char= twell.com. It sounds like we will need multiple accounts to ensure invoic= es are being billed to the correct profile to ensure the correct contact = receives an invoice to ensure prompt payment.=C2=A0 = = Kristy or Stephanie, do you have any information to share that can be he= lpful here about how the invoicing was set up prior to intgeration? There= are also two auths on file that invoices can be moved to, and below is a= list of all invoices. Joey, can you also let us know which email address= 's the below invoice#'s are needing to be sent to?=C2=A0 = = = = = = Thanks,=C2=A0 = = Alejandro Aponte = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Thu, 16 May at 10:53 AM , JosephTaylor wrote: Good Morning,=C2=A0 I am forwarding this em= ail from Jane at Belvedere. Not sure if this is due to VersaPay but if we= can make sure to get this corrected as well as advise Jane that everythi= ng=C2=A0she mentioned is correct or incorrect. Thank you,=C2=A0 = ---------- Forwarded message --------- From: Nikita Moreau Date: Thu, May 16, 2024 at 10:44=E2=80=AFAM Subject: Fwd: Invoice= s To: Joey Taylor = = not sure how to answer this! = = -- = Nikita Moreau = Gestionnaire des Aides-Soignants / Caregiver Manager = = nmoreau@TheKey.com = 514-907-5065 = = = TheKey.ca = = = = = = = = = = = = ---------- Forwarded message --------- From: Jane Fyfe Date: Thu, May 16, 2024 at 8:16=E2=80=AFAM Subject: Invoices To: ad= minmtl@thekey.com Cc: Annie Lestage , Nikita Moreau , Mina Levy = = = = = Good morning, = = = = = I just received approximately 10 invoices from your company with your new= payment system. = = = = = Firstly, only 2 belong to my nursing department and I have processed the = 2 that belong to me with account