--000000000000f95e7106189886db Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Alejandro, Would you be able to email Jane (jafyfe@chartwell.com ) to explain what/why this happened and assure her that it will be resolved going forward. They are a very big client so I want to make sure she feels at ease Thanks, On Thu, May 16, 2024 at 3:20=E2=80=AFPM Alejandro Aponte wrote: > =E2=80=8BThere are two different profile in clear care, it looks like thi= s was an > issue with our outstanding invoices batch upload. I am going to request o= ur > invoicing team to manually move over the below invoices to Belvedere > (Maintenance) so that they are sent to the correct email and are removed > from the incorrect profile on our end. > > > 763548 - 51739 > 763549 - 52234 > 763550 - 52317 > 763551 - 52396 > 763553 - 52626 > 763554 - 52717 > 763556 - 52793 > 763557 - 52870 > 763558 - 52943 > 763559 - 53018 > > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Thu, 16 May at 2:49 PM , Timothy Thomas wrote: > There are two different clearcare accounts, so I'm confused as to how thi= s > is getting consolidated. > > 1. https://montreal.clearcareonline.ca/clients/1590497/ > 2. https://montreal.clearcareonline.ca/clients/1000000000039336/ > > On Thu, May 16, 2024 at 1:58=E2=80=AFPM Alejandro Aponte > wrote: > >> Hi Joey, >> >> Thank you for your email, currently all invoices for Belvederes Residenc= e >> are billed under 1 profile and the email on this account is >> jafyfe@chartwell.com. It sounds like we will need multiple accounts to >> ensure invoices are being billed to the correct profile to ensure the >> correct contact receives an invoice to ensure prompt payment. >> >> Kristy or Stephanie, do you have any information to share that can be >> helpful here about how the invoicing was set up prior to intgeration? Th= ere >> are also two auths on file that invoices can be moved to, and below is a >> list of all invoices. Joey, can you also let us know which email address= 's >> the below invoice#'s are needing to be sent to? >> >> >> >> >> Thanks, >> >> Alejandro Aponte >> >> >> Billing@thekey.com >> 866-226-1702 >> >> >> On Thu, 16 May at 10:53 AM , JosephTaylor > joey.taylor@homecareassistance.com> wrote: >> Good Morning, >> >> I am forwarding this email from Jane at Belvedere. Not sure if this is >> due to VersaPay but if we can make sure to get this corrected as well as >> advise Jane that everything she mentioned is correct or incorrect. >> >> Thank you, >> >> ---------- Forwarded message --------- >> From: Nikita Moreau >> Date: Thu, May 16, 2024 at 10:44=E2=80=AFAM >> Subject: Fwd: Invoices >> To: Joey Taylor >> >> >> not sure how to answer this! >> -- >> *Nikita Moreau* >> Gestionnaire des Aides-Soignants / Caregiver Manager >> nmoreau@TheKey.com >> 514-907-5065 >> >> TheKey.ca >> [image: TheKey] >> >> >> >> >> ---------- Forwarded message --------- >> From: Jane Fyfe >> Date: Th