--000000000000fcb91c05dc029a08 Content-Type: text/plain; charset="UTF-8" Thanks for the update Lucas - hopefully we can get it sorted out soon. Regards, Chuck On Wed, Apr 6, 2022 at 2:52 PM Lucas Hynes wrote: > Hi Charles, > > We are still trying to resolve this ticket. We have found that it is a > backend error and we were able to contact the IT team to try to get it > resolved. > We are awaiting word from Bjorn and the dev-ops team about this issue but > it is being worked on and I will update you when something changes > > Thanks, > > Lucas Hynes > > > On Thu, 10 Mar at 12:42 PM , Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > Hi Chuck, > > We have released a handful of updates to the AP so there should be Calgary > in a high percentage of the reports. There is an upcoming update to the > Revenue Vs. Goals dashboard which should fix this problem for your office > for that report as well. Please reach out as any problems currently being > experienced and I would be happy to look into it for you > > Thanks, > > Lucas Hynes > > > On Tue, 1 Mar at 10:12 AM , Chuck Terlesky cterlesky@homecareassistance.com> wrote: > Thanks Lucas - Access is important for our CCMs as they can use the > reports for their weekly pipeline meetings. Looking forward to getting this > resolved in the near future. > > I appreciate all the help, > Chuck > > On Mon, Feb 28, 2022 at 5:53 PM Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > >> Hi Chuck, >> >> If that is the case then I will make another ticket for you to go to the >> IT team, because from a dart perspective you are all correctly setup on our >> end so I suspect there is another problem in the background interfering >> with the problem being able to be solved. >> I will also be keeping this ticket open so that I can then give you >> updates as we are able to get new releases of workbooks for Calgary to be >> incorporated. >> >> Hi Tim, >> >> I am able to locate the data and reports where I can see the Calgary CCMs >> are included in the drop down and have data populating for values, so from >> a data perspective the displays will properly render the CCMs in the >> standard incentive report. >> >> Please let me know if there are any other questions or concerns! >> >> Thanks, >> >> Lucas Hynes >> >> >> On Thu, 24 Feb at 5:19 PM , Chuck Terlesky > cterlesky@homecareassistance.com> wrote: >> Hi Lucas, >> >> Our CCM's say that Calgary is still not an option for them to click when >> trying to access the ccm scorecard. >> >> Chuck >> >> > > -- > Chuck Terlesky B.A., CCPE > General Manager > Home Care Assistance of Calgary, Alberta > Office: 403-301-3777 > 10333 Southport Rd SW, Unit 107 > HomeCareAssistanceCalgary.ca > Click Here For Information > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > > 27872:611100 > -- Chuck Terlesky B.A., CCPE General Manager Home Care Assistance of Calgary, Alberta Office: 403-301-3777 10333 Southpo