----==_mimepart_624dfd918bd19_1fc2b1698f08884613471f2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Charles,=C2=A0 We are still trying to resolve this ticket. We have= found that it is a backend error and we were able to contact the IT team= to try to get it resolved.=C2=A0 We are awaiting word from Bjorn and th= e dev-ops team about this issue but it is being worked on and I will upda= te you when something changes Thanks,=C2=A0 Lucas Hynes = = On Thu, 10 Mar at 12:42 PM , Lucas Hynes wrote: = = Hi Chuck,=C2=A0 = = We have released a handful of updates to the AP so there should be Calga= ry in a high percentage of the reports. There is an upcoming update to th= e Revenue Vs. Goals dashboard which should fix this problem for your offi= ce for that report as well. Please reach out as any problems currently be= ing experienced and I would be happy to look into it for you = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Tue, 1 Mar at 10:12 AM , Chuck Terlesky wrote: = = Thanks Lucas - Access is important for our CCMs as they can use the repo= rts for their=C2=A0weekly pipeline meetings. Looking forward to getting t= his resolved in the=C2=A0near future. = = I appreciate=C2=A0all the help, = Chuck = = = = = On Mon, Feb 28, 2022 at 5:53 PM Lucas Hynes wrote: = = = = = Hi Chuck,=C2=A0 = = If that is the case then I will make another ticket for you to go to the= IT team, because from a dart perspective you are all correctly setup on = our end so I suspect there is another problem in the background interferi= ng with the problem being able to be solved.=C2=A0 = I will also be keeping this ticket open so that I can then give you upda= tes as we are able to get new releases of workbooks for Calgary to be inc= orporated.=C2=A0 = = Hi Tim, = = I am able to locate the data and reports where I can see the Calgary CCM= s are included in the drop down and have data populating for values, so f= rom a data perspective the displays will properly render the CCMs in the = standard incentive report. = = Please let me know if there are any other questions or concerns! = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Thu, 24 Feb at 5:19 PM , Chuck Terlesky wrote: = = Hi Lucas, = = Our CCM's say that Calgary is still not an option for them to click when= trying to access the ccm scorecard. = = Chuck = = = = = = = = = = = -- = = Chuck Terlesky B.A., CCPE = General Manager = Home Care Assistance of Calgary, Alberta = = = Office: 403-301-3777 = = = = 10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here=C2= =A0For Information = = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = Champions of Longevity ----==_mimepart_624dfd918bd19_1fc2b1698f08884613471f2 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Charles,=C2=A0 We are still trying to resolve this ticket. We have foun= d that it is a backend error and we were able to contact the IT team to t= ry to get i