----==_mimepart_661f0600a4633_2443fd0a740ae045656569b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Stephanie,=C2=A0 When was the last time updates were performe= d on Windows and QuickBooks? When was the last time that this computer wa= s restarted? Thanks,=C2=A0 John Andrew Hawkins = = On Tue, 16 Apr at 7:09 PM , TheKey Support wro= te: To keep all in the loop, this is a process t= hat is performed every Tuesday. This is the first day I had an issue. = = = On Tue, Apr 16, 2024 at 7:05=E2=80=AFPM Troy Riha = wrote: = = = = = +Terrence Vetter=C2=A0 = = Is there any chance that the new security changes have blocked the exp= ort?=C2=A0 Could we try adding the QB web connector to enable that export= functionality somehow/or check to see if that is potentially the=C2=A0is= sue? = = On Tue, Apr 16, 2024 at 3:58=E2=80=AFPM wrote= : = = = Hi Everyone, = =C2=A0 = Looping in Troy here as well. = =C2=A0 = @Timothy Thomas do you have any contacts for QB support we can reach out= to for assistance here? This is currently holding up revenue by over $15= 9K. = =C2=A0 = Thank you, = Kristy Poyner = Billing Manager = Kristy.Poyner@thekey.com = = = =C2=A0 = = From: Stephanie Fuston Sent: Tuesday, Apri= l 16, 2024 5:41 PM To: John Andrew Hawkins Cc: Kri= sty Poyner ; Michelle Kenaga ; Timothy Thomas ; Laszlo Kovacs Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] = = =C2=A0 = = Hello, = = =C2=A0 = I have not made any changes to the remote computer.=C2=A0 = = =C2=A0 = Thank you for the information. = = = Thank you, = = Stephanie Fuston = = Invoicing Team Lead = = Stephanie.Fuston@thekey.com = = = = = = =C2=A0 = = On Tue, Apr 16, 2024 at 6:39=E2=80=AFPM John Andrew Hawkins wrote: = = = = Hi=C2=A0Stephanie,=C2=A0 = =C2=A0 = Quickbooks isn't an application that we maintain or support. Have you m= ade any changes to your computer recently either to Windows or Quickbooks= that may have caused the issue? Have you applied all of the appropriate = Quickbooks updates to your computer? Have you contacted Quickbooks suppor= t? = =C2=A0 = Thanks,=C2=A0 = =C2=A0 = John Andrew Hawkins = =C2=A0 = =C2=A0 = = =C2=A0 = = On Tue, 16 Apr at 5:39 PM , Rohini Bangalore Girish wrote: = = = Hi Stephanie,=C2=A0 = =C2=A0 = Thanks for contacting helpdesk ! We are working on your issue . We will= get back to you with an update accordingly=C2=A0 = =C2=A0 = Thanks,=C2=A0 = Rohini BG Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888= )838-1955 | hca.freshdesk.com TheKey.com rohini.bangaloregirish@thekey.co= m = =C2=A0 = =C2=A0 = = =C2=A0 = = On Tue, 16 Apr at 5:17 PM , Stephanie Fuston wrote: = = Hello IT Team, = =C2=A0 = =C2=A0 = I am trying to export billing from ClearCare into Quickbooks. The web c= onnector=C2=A0that I use for this purpose is not working and it is preven= ting=C2=A0 $159,682.15 billing for the Montreal location. = =C2=A0 = When I attempt=C2=A0to click the button to the left of the application = it closes autom