--00000000000042c16b05f1d85423 Content-Type: multipart/alternative; boundary="00000000000042c16905f1d85422" --00000000000042c16905f1d85422 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kathryn, The conversation on Friday with North Lodge went well, they are open to feedback. I made them aware we were asking for feedback from our staff who have worked there. The main issue is staff don't want to work there and it's become an issue. It was left that we were doing an investigation of the concerns. Once we have collected all the information and reviewed it then will present it back to North Lodge. They did note that it is a very busy, fast-paced home, different from their other locations and 1:1 with a senior in the home. They asked for Names when possible. They also offered to cross-reference any situations in their Staff's shift documentation. Their staff must chart on each shift and include agency tasks noted with the name of the agency. On Mon, Jan 9, 2023 at 12:03 PM Kathryn Nester wrote: > Thanks for sharing the feedback Allison! > > I do agree, break times can be changed to before or after the lunch perio= d > so it doesn't interfere, especially if that's what they are assigned to > help with that day. > > However, feeding, encouragement with meals, serving and dishes are one > thing to help with in the kitchens/lunch period but I'm not sure we shoul= d > really be preparing meals for the whole facility especially if we aren't > sending someone with their food handlers. > > Beth please let me know how your conversations with North Lodge go, and w= e > can work on our end to make sure our staff are clear on their role, and t= he > expectations. > > I do think having a particular person our staff are supposed to report to > is important instead of all of their staff trying to give direction. I > think it could also be helpful (If it's possible) to get a clear idea fro= m > North Lodge upon getting shift requests on what our staff are going to be > needed for that day (i.e. housekeeping duties, kitchens, one-on-one, PSW > floor shift, etc). This way we can manage expectations for our staff and > the home right off the bat. > > Thanks, > Kathryn > > On Mon, Jan 9, 2023 at 11:28 AM Timothy Thomas wrote: > >> Thanks Allison, >> >> Beth this is great feedback to begin the conversation with management an= d >> North Lodge. Please work with Kathryn to identify opportunities on our s= ide >> where we can manage behaviour. Ex: could we modify the break times of ou= r >> kitchen staff so it doesn't impact the lunch service. >> >> Hopefully some tweaks on our side and an overall conversation about >> culture will go a long way. >> >> >> On Mon, Jan 9, 2023 at 10:39 AM Allison Brennan > allison.brennan@homecareassistance.com> wrote: >> >>> >>> *Allison Brennan* >>> *Care Manager* >>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >>> Waterloo & Wellington region* >>> 375 University Ave E, Wate