--0000000000000fd32c05f1d7bfa8 Content-Type: multipart/alternative; boundary="0000000000000fd32a05f1d7bfa7" --0000000000000fd32a05f1d7bfa7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for sharing the feedback Allison! I do agree, break times can be changed to before or after the lunch period so it doesn't interfere, especially if that's what they are assigned to help with that day. However, feeding, encouragement with meals, serving and dishes are one thing to help with in the kitchens/lunch period but I'm not sure we should really be preparing meals for the whole facility especially if we aren't sending someone with their food handlers. Beth please let me know how your conversations with North Lodge go, and we can work on our end to make sure our staff are clear on their role, and the expectations. I do think having a particular person our staff are supposed to report to is important instead of all of their staff trying to give direction. I think it could also be helpful (If it's possible) to get a clear idea from North Lodge upon getting shift requests on what our staff are going to be needed for that day (i.e. housekeeping duties, kitchens, one-on-one, PSW floor shift, etc). This way we can manage expectations for our staff and the home right off the bat. Thanks, Kathryn On Mon, Jan 9, 2023 at 11:28 AM Timothy Thomas wrote: > Thanks Allison, > > Beth this is great feedback to begin the conversation with management and > North Lodge. Please work with Kathryn to identify opportunities on our si= de > where we can manage behaviour. Ex: could we modify the break times of our > kitchen staff so it doesn't impact the lunch service. > > Hopefully some tweaks on our side and an overall conversation about > culture will go a long way. > > > On Mon, Jan 9, 2023 at 10:39 AM Allison Brennan allison.brennan@homecareassistance.com> wrote: > >> >> *Allison Brennan* >> *Care Manager* >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> 375 University Ave E, Waterloo, ON, N2K3M7 >> >> *Tel: 519-954-2111 Ext: 1410003* >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >> L6M >> 4J2 >> >> *Tel: 905-337-1200* >> >> >> *Champions of Aging Well* >> >> *www.**H**o * >> >> *me Care >> Assistance >> Waterloo >> .ca >> www.HomeCareAssistanceGuelph.ca* >> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca= * >> >> Visit our Website >> Balanced Care Method >> Cognitive Therapeutics >> Read our Reviews >> >> >> ---------- Forwarded message --------- >> From: Amrita Veena >> Date: Mon, Jan 9, 2023 at 10:07 AM >> Subject: Fwd: URGENT !!! North Lodge concerns >> To: Allison Brennan >> >> >> From Joy >> *Amrita Lekshmi Veena* >> *Staffing Manager* >> *Home Care Assistance - Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region * >> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954 2111 Ext. 104 >> Old Bronte Rd, Suite 212, Oakvil