--000000000000fd85ee0602fa5a84 Content-Type: multipart/alternative; boundary="000000000000fd85ed0602fa5a83" --000000000000fd85ed0602fa5a83 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable In our client consent it says the civic holiday is billed at time and a half for Ontario residents. We have always charged this and I=E2=80=99m not= sure why it was removed from clear care. Anna Jeffery should be the ONLY client who is not billed for time and a half as well her team should not be paid time and a half. As I=E2=80=99ve mentioned, I am happy to make these changes but I do not ov= ersee billing in any capacity anymore so I=E2=80=99m confused who else in operati= ons would be responsible if not me. Please let me know as I imagine billing is being done or has been completed= ? Cheryl On Tue, Aug 15, 2023 at 3:26 PM wrote: > Good afternoon Everyone, > > > > Chakera and I are reviewing the billing for client, and it does not look > like any holiday is billing on 8/7. We reviewed further and it does not > appear that the 8/7/23 Civic holiday is entered in ClearCare, so no clien= ts > are showing as billing holiday on 8/7/23. If this is not correct, please > update the holidays in ClearCare and let us know if any other clients > should not be updated to reflect holiday billing on 8/7/23. > > > > > > Thank you, > > Kristy > > > > *From:* michelle.kenaga@thekey.com > *Sent:* Friday, August 11, 2023 7:40 PM > *To:* eclark@thekey.com; 'Timothy Thomas' ; 'Cheryl > Cartwright' > *Cc:* 'Germaine Daniels' ; 'Irin Eva' irin.eva@thekey.com>; 'Chakera Dixon' ; 'Kristy > Poyner' > *Subject:* RE: Civic Holiday in Ontario > > > > Hi All, > > > > In order to make this client exempt from the holiday you will need to > update on the schedule in clearcare. Screen shot below on where you can > edit on the shift. > > > > Looping in our billers on this account as well to look out for this durin= g > finalization to make sure we do not bill. > > > > > > Thank you, > > > > *Michelle Kenaga* > > Senior Manager Billing and Submissions > > Direct line: (408) 831-0579 > > michelle.kenaga@thekey.com > > [image: TheKey] > > > > *From:* eclark@thekey.com > *Sent:* Monday, July 24, 2023 11:18 AM > *To:* 'Timothy Thomas' ; 'Cheryl Cartwright' ccartwright@thekey.com>; 'Michelle Kenaga' > *Cc:* 'Germaine Daniels' ; 'Irin Eva' irin.eva@thekey.com> > *Subject:* RE: Civic Holiday in Ontario > > > > Hello Tim- > > > > Thank you for reaching out regarding the invoice. I am looping Michelle i= n > to help educate on the proper process for Operations in ClearCare as this > is an integrated location. She will know best how they should circumvent > the Agency Settings, if they=E2=80=99re set up to invoice 8/7 as a holida= y for all > clients. > > > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Timothy Thomas > *Sent:* Monday, July 24, 2023 10:49 AM > *To:* Cheryl Car