RE: Civic Holiday in Ontario

This is a multipart message in MIME format. ------=_NextPart_000_0031_01D9CF7C.13202B70 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0032_01D9CF7C.13202B70" ------=_NextPart_001_0032_01D9CF7C.13202B70 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon Everyone, =20 Chakera and I are reviewing the billing for client, and it does not look = like any holiday is billing on 8/7. We reviewed further and it does not = appear that the 8/7/23 Civic holiday is entered in ClearCare, so no = clients are showing as billing holiday on 8/7/23. If this is not = correct, please update the holidays in ClearCare and let us know if any = other clients should not be updated to reflect holiday billing on = 8/7/23. =20 =20 Thank you, Kristy =20 From: michelle.kenaga@thekey.com =20 Sent: Friday, August 11, 2023 7:40 PM To: eclark@thekey.com; 'Timothy Thomas' ; 'Cheryl = Cartwright' Cc: 'Germaine Daniels' ; 'Irin Eva' = ; 'Chakera Dixon' ; 'Kristy = Poyner' Subject: RE: Civic Holiday in Ontario =20 Hi All, =20 In order to make this client exempt from the holiday you will need to = update on the schedule in clearcare. Screen shot below on where you can = edit on the shift.=20 =20 Looping in our billers on this account as well to look out for this = during finalization to make sure we do not bill. =20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: eclark@thekey.com >=20 Sent: Monday, July 24, 2023 11:18 AM To: 'Timothy Thomas' >; 'Cheryl = Cartwright' >; = 'Michelle Kenaga' > Cc: 'Germaine Daniels' >; 'Irin Eva' > Subject: RE: Civic Holiday in Ontario =20 Hello Tim- =20 Thank you for reaching out regarding the invoice. I am looping Michelle = in to help educate on the proper process for Operations in ClearCare as = this is an integrated location. She will know best how they should = circumvent the Agency Settings, if they=E2=80=99re set up to invoice 8/7 = as a holiday for all clients. =20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Timothy Thomas >=20 Sent: Monday, July 24, 2023 10:49 AM To: Cheryl Cartwright > Cc: Elizabeth Clark >; = Germaine Daniels >; Irin Eva > Subject: Re: Civic Holiday in Ontario =20 Good call out Cheryl. =20 So please ensure Anna Jefferies is not charged the holiday surcharge and = that her associated caregivers do not receive statutory pay in addition = to a holiday surcharge should they work on the 7th.=20 =20 On Mon, Jul 24, 2023 at 11:14=E2=80=AFAM Cheryl Cartwright = > wrote: Good Afternoon, =20 We have a Nova Scotian client who is billed and paid out of Toronto. The = issue on Monday August 7th is that is is a Civic holiday in Ontario but = NOT in Nova Scotia. For the client Anna Jeffrey we cannot pay or bill = time and a half and I am not sure what needs to be done to ensure this = accuracy. I suspect it will mean a manual override in clear care but = wanted to ask about that.=20 =20 I am here to help in any way I can. =20 Best regards, =20 Cheryl =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0032_01D9CF7C.13202B70 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Good afternoon = Everyone, Chakera and I are reviewing the billing for client, = and it does not look like any holiday is billing on 8/7. We reviewed = further and it does not appear that the 8/7/23 Civic holiday is entered = in ClearCare, so no clients are showing as billing holiday on 8/7/23. If = this is not correct, please update the holidays in ClearCare and let us = know if any other clients should not be updated to reflect holiday = billing on 8/7/23. Thank = you, Kristy From: michelle.kenaga@thekey.com = <michelle.kenaga@thekey.com> Sent: Friday, August 11, = 2023 7:40 PM To: eclark@thekey.com; 'Timothy Thomas' = <tt@thekey.com>; 'Cheryl Cartwright' = <ccartwright@thekey.com> Cc: 'Germaine Daniels' = <germaine.daniels@thekey.com>; 'Irin Eva' = <irin.eva@thekey.com>; 'Chakera Dixon' <cdixon@thekey.com>; = 'Kristy Poyner' <kristy.poyner@thekey.com> Subject: RE: = Civic Holiday in Ontario Hi = All, In order to make this client exempt from the holiday = you will need to update on the schedule in clearcare. Screen shot below = on where you can edit on the shift. Looping in = our billers on this account as well to look out for this during = finalization to make sure we do not bill. Thank = you, Michelle = Kenaga Senior Manager Billing and = Submissions Direct line: (408) = 831-0579 michelle.kenaga@thekey.com =