--Apple-Mail-3C746522-F4C3-4E3D-8C20-FD77E17ECAAC Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for your reply. What happens should for unforeseen reasons my mom= no longer be able to return home and we have started this process and made t= he payment? Is this refundable or cancellable at any time without penalties?= =20 Also, very honestly, you are the only agency that has responded favourably t= o our request, all said yes and then retracted later, therefore I am a littl= e doubtful if even such a team with such training and qualifications can be p= ut into place so quickly? I am hopeful and want to be trusting, yet given t= he circumstances and past experiences, have a reserve... Thank you, Nataly > On Feb 13, 2017, at 8:59 PM, Timothy Thomas wr= ote: >=20 > Hi Nataly.=20 >=20 > I'm confident that we could put the team together within 2 weeks. Prior to= beginning we would require a deposit equal to the first week of service.=20= >=20 > We would identify nurses with the appropriate experience. Our nurse Maria L= icoudis along with our HR manager would interview them and validate their tr= aining / experience, conduct the necessary reference checks and background c= hecks.=20 >=20 > We would make them available to meet with you if necessary prior to beginn= ing.=20 >=20 > Should you wish to discuss this in more detail. I'm available tomorrow at y= our convenience.=20 >=20 > Best regards, >=20 > Timothy Thomas > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca >=20 >> On Feb 13, 2017, at 8:02 PM, Nataly Djoukhadjian wrote: >>=20 >> Hi Tim, >>=20 >> Thank you for the follow up, yes, I have two questions for you, I wasn't a= ble to call you during the day today therefore I'll ask via email: >>=20 >> -When would be the soonest you could have your team of 4-5 RNs plus back u= p available? >>=20 >> -Would these RNs have experience with ventilator use such as via ICU, CCU= , OR or patient experience? >>=20 >> Thank you, >>=20 >> Nataly=20 >>=20 >> Nataly Djoukhadjian=20 >> 514 572 2338 >>=20 >> Sent from my iPhone >>=20 >>> On Feb 13, 2017, at 2:40 PM, Timothy Thomas w= rote: >>>=20 >>> Hi Nataly,=20 >>>=20 >>> I just wanted to follow up and see if you've made a decision regarding y= our mothers care.=20 >>>=20 >>> If you have any other questions, don't hesitate to ask. >>>=20 >>> Best regards, >>> Timothy. >>>=20 >>> --=20 >>> Timothy Thomas >>> Client Care Manager >>>=20 >>>=20 >>>=20 >>> Home Care Assistance (Montr=C3=A9al) Inc. >>> 4464 Ste. Catherine Ouest >>> Westmount, Qu=C3=A9bec >>> H3Z 1R7 >>> Tel: 514 907 5065 - Fax: 514 907 5067=20 >>> tt@homecareassistance.com >>>=20 >>>=20 --Apple-Mail-3C746522-F4C3-4E3D-8C20-FD77E17ECAAC Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for your reply. &nb= sp;What happens should for unforeseen reasons my mom no longer be able to re= turn home and we have started this process