--001a11441e94a3d081054896e269 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nataly, I completely understand your reservations. Ultimately you have to be comfortable entrusting your mothers care to us therefore I think the next step would be to schedule an in person meeting. There's much to go over and Maria has a lot of questions but I see no reason why we can't make this work. As Maria mentioned on our first call, having access to your mother's care plan would be helpful in determining whether or not this is feasible. In regards to the deposit, should there be any medical emergencies that require care to be cancelled or put on hold, we would refund the deposit in full. Otherwise, we have a 48 hour cancellation policy. Regards, Timothy. On Wed, Feb 15, 2017 at 1:56 PM, Nataly Djoukhadjian wrote: > Hi Tim, > > Thank you for your reply. What happens should for unforeseen reasons my > mom no longer be able to return home and we have started this process and > made the payment? Is this refundable or cancellable at any time without > penalties? > Also, very honestly, you are the only agency that has responded favourabl= y > to our request, all said yes and then retracted later, therefore I am a > little doubtful if even such a team with such training and qualifications > can be put into place so quickly? I am hopeful and want to be trusting, > yet given the circumstances and past experiences, have a reserve... > > Thank you, > > Nataly > > On Feb 13, 2017, at 8:59 PM, Timothy Thomas > wrote: > > Hi Nataly. > > I'm confident that we could put the team together within 2 weeks. Prior t= o > beginning we would require a deposit equal to the first week of service. > > We would identify nurses with the appropriate experience. Our nurse Maria > Licoudis along with our HR manager would interview them and validate thei= r > training / experience, conduct the necessary reference checks and > background checks. > > We would make them available to meet with you if necessary prior to > beginning. > > Should you wish to discuss this in more detail. I'm available tomorrow at > your convenience. > > Best regards, > > Timothy Thomas > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca > > > On Feb 13, 2017, at 8:02 PM, Nataly Djoukhadjian nataly.djoukhadjian@icloud.com> wrote: > > Hi Tim, > > Thank you for the follow up, yes, I have two questions for you, I wasn't > able to call you during the day today therefore I'll ask via email: > > -When would be the soonest you could have your team of 4-5 RNs plus back > up available? > > -Would these RNs have experience with ventilator use such as via ICU, CCU= , > OR or patient experience? > > Thank you, > > Nataly > > Nataly Djoukhadjian > 514 572 2338 > > Sent from my iPhone > > On Feb 13, 2017, at 2:40 PM, Timothy Thomas > wrote: > > Hi Nataly, > > I just wanted to follow up and see if you've made a decision regarding > your mothers care. > > If you have any oth