--0000000000004cfa4d062e6caa29 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi DeAnna POA documentation is now uploaded. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Feb 18, 2025 at 9:32=E2=80=AFAM DeAnna Brown wrot= e: > Good Morning, > > I see that a new PAF was uploaded in Clearcare last week but upon > reviewing, it appears we have the exact same issue that I stated in my > email on February 7th. > > The signature on the PAF is Michael's, but Charles' account information > is listed. We will need a new PAF with Charles' signature, or we will nee= d > Michael's payment information. Alternatively, if Michael is authorized to > sign on behalf of Charle's finances, we need proof, either with POA > documents or if he is on the account, we could obtain a voided check > showing he is listed on the account. > > Thank you for your immediate attention to this matter. > > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Fri, 14 Feb at 11:47 AM , Jeannie Ortiz wrote: > Hi Timon, > > DeAnna is out, and I am following up on her behalf. Is there any luck > worth getting this? > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Fri, 7 Feb at 10:45 AM , Timon Page wrote: > Morning DeAnna > > I am in the process of getting the PAF from Mike. He has been sent a CC > authorization form but now wants to pay by PAD. I am hoping to get it bac= k > later today. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Fri, Feb 7, 2025 at 7:41=E2=80=AFAM DeAnna Brown wro= te: > >> Good Morning, >> >> Thank you for uploading the new CCA. However, I noticed that now we do >> not have a PAF on file. >> >> Additionally, the signature on the CCA is Michaels, but the previous PAF >> had Charles' account information. We need a new PAF, but it needs to be >> Charles' signature on the PAF, or we will need Michael's payment >> information. Alternatively, if Michael is authorized to sign on behalf o= f >> Charles, we need proof, either with POA documents or if he is on the >> account, we could obtain a voided check showing he is listed on the >> account. >> >> Thanks! >> DeAnna Brown >> >> >> *ltci@thekey.com Long Term Care Insurance Customer >> Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* >> *Billing@thekey.com * >> *866-226-1702* >> >> On Wed, 5 Feb at 1:58 PM , Timon Page wrote: >> Hi DeAnna >> >> I have uploaded the corrected CCA and I should get the PAF back soon. I >> will let you know when it comes in and is upl