----==_mimepart_67b49a07bb8e9_2063ff4a0d4cb80103715dd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning, I see that a new PAF was uploaded in Clearcare last wee= k but upon reviewing, it appears we have the exact same issue that I stat= ed in my email on February 7th.=C2=A0 The signature on the PAF is Mic= hael's, but Charles' account information is listed. We will need a new PA= F with Charles' signature, or we will need Michael's payment information.= Alternatively, if Michael is authorized to sign on behalf of Charle's fi= nances, we need proof, either with POA documents or if he is on the accou= nt, we could obtain a voided check showing he is listed on the account.=C2= =A0=C2=A0 =C2=A0 Thank you for your immediate attention to this matte= r. DeAnna Brown ltci@thekey.com Long Term Care Insurance Customer Se= rvice - (855)-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Bill= ing@thekey.com 866-226-1702 = = On Fri, 14 Feb at 11:47 AM , Jeannie Ortiz wrote: = Hi Timon, = = DeAnna is out, and I am following up on her behalf. Is there any luck wo= rth getting this?=C2=A0 =C2=A0=C2=A0=C2=A0 = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Fri, 7 Feb at 10:45 AM , Timon Page wrote:= = Morning DeAnna = = I am in the process of getting the PAF from Mike. He has been sent a CC = authorization form but now wants to pay by PAD. I am hoping to get it bac= k later today. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Fri, Feb 7, 2025 at 7:41=E2=80=AFAM DeAnna Brown wr= ote: = = = = = Good Morning, = = Thank you for uploading the new CCA. However, I noticed that now we do n= ot have a PAF on file.=C2=A0 = = Additionally, the signature on the CCA is Michaels, but the previous PAF= had Charles' account information. We need a new PAF, but it needs to be = Charles' signature on the PAF, or we will need Michael's payment informat= ion. Alternatively, if Michael is authorized to sign on behalf of Charles= , we need proof, either with POA documents or if he is on the account, we= could obtain a voided check showing he is listed on the account.=C2=A0 = = Thanks! = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Wed, 5 Feb at 1:58 PM , Timon Page wrote:= = Hi DeAnna = = I have uploaded the corrected CCA and I should get the PAF back soon. I = will let you know when it comes in and is uploaded. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com --