--000000000000a595af06004d5e04 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry Mark, I just saw the email from Kathryn. My understanding was that this was fixed. When we had asked caregivers their responses were =E2=80=9C= the same number we always call=E2=80=9D Anyway glad we got it mostly settled. Joey can we switch Ana=E2=80=99s number to a Montreal number? Cheryl On Wed, Jul 12, 2023 at 11:48 AM Mark Warner wrote: > Hi Cheryl, > I have reviewed your call records and all of them indicate that the calle= r > dialed directly to Toronto. There very well could be something amiss wit= h > routing, but looking over the reports and verifying Montreal's / Toronto'= s > call flow set up, nothing appears out of sorts. Unfortunately, the repor= ts > don't show me what phone number the person dialed. The next few times th= is > happens, please confirm with the caller what phone number they dialed whe= n > calling in and let me know. > =E2=80=8B > Thanks, > Mark Warner > > > On Wed, 12 Jul at 10:00 AM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Hi Mark, > > We are still experiencing a lot of misdirected calls from Montreal into > Toronto. Below are a list of caregivers calling the Montreal line but bei= ng > directed to Toronto. > > Help? > > Cheryl > > On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester > wrote: > >> Hi Cheryl, >> Here are the calls from Montreal that have been coming in: >> *Friday (7th)* >> >> - 11:07am 438-337-1105 >> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >> - 2:47pm 514-924-2913 >> - 3:16pm Noemi Fernandez 514-570-3116 >> - 3:34pm Carol Duldulao 514-463-1544 >> - 4:26pm 514-799-8054 >> >> *Monday: * >> >> - 9:08am and 9:12am 514-924-2913, >> - 4:23pm 514-653-1266 >> >> *Tuesday: * >> >> - 10:38am and 2:48pm - Analyn Casao 515-575-4562 >> >> *Wednesday (today): * >> >> - 9:45am 514-705-5185 >> >> >> Thanks, >> Kathryn >> -- >> Kathryn Nester >> Caregiver Ambassador >> ___________________ >> >> Office: 416-488-8777 >> >> TheKey.ca >> >> [image: TheKey] >> >> 352027:611100 > --000000000000a595af06004d5e04 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry Mark, I just saw the email from Kathryn. My underst= anding was that this was fixed. When we had asked caregivers their response= s were =E2=80=9Cthe same number we always call=E2=80=9D=C2=A0 Anyway glad we got it mostly settled.= Joey can we switch Ana= =E2=80=99s number to a Montreal number? Cheryl On Wed, Jul 12, 2023 at 11:48 AM Mark Warner <= ; itsupport@thekey.com > wrote= : Hi Cheryl,=C2=A0 I have reviewed your call records and all of them indicat= e that the caller dialed directly to Toronto.=C2=A0 There very well could b= e something amiss with routing, but looking over the reports and verifying = Montreal's / Toronto's call flow set up, nothing appears out of sor= ts.=C2=A0 Unfortunately, the reports don't show me what phone number th= e person dialed.=C2=