Re: Re: Montreal Calls - [#352027]

----==_mimepart_64aebd575a3b5_2112af1aa99a7c022370746 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 I have reviewed your call records and all of them indic= ate that the caller dialed directly to Toronto. =C2=A0There very well cou= ld be something amiss with routing, but looking over the reports and veri= fying Montreal's / Toronto's call flow set up, nothing appears out of sor= ts. =C2=A0Unfortunately, the reports don't show me what phone number the = person dialed. =C2=A0The next few times this happens, please confirm with= the caller what phone number they dialed when calling in and let me know= . =C2=A0 =E2=80=8B Thanks,=C2=A0 Mark Warner = = On Wed, 12 Jul at 10:00 AM , CherylCartwright wrote: Hi Mark, = = We are still experiencing a lot of misdirected calls from Montreal into = Toronto. Below are a list of caregivers calling the Montreal line but bei= ng directed to Toronto.=C2=A0 = = Help? = = Cheryl = = = On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester wro= te: = = = = Hi Cheryl, = Here are the calls from Montreal that have been coming in: = = Friday (7th) = = 11:07am 438-337-1105 = 2:44 and 2:45pm Analyn Casao 514-575-4562 = 2:47pm 514-924-2913 = 3:16pm Noemi Fernandez 514-570-3116 = 3:34pm Carol Duldulao 514-463-1544 = 4:26pm 514-799-8054 = = Monday: = = 9:08am and 9:12am 514-924-2913, = 4:23pm 514-653-1266 = = Tuesday: = 10:38am and 2:48pm - Analyn Casao 515-575-4562 = Wednesday (today): = = 9:45am 514-705-5185 = = = Thanks, = Kathryn = -- = Kathryn Nester = Caregiver Ambassador = ___________________ = = Office: 416-488-8777 = = = TheKey.ca ----==_mimepart_64aebd575a3b5_2112af1aa99a7c022370746 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 I have reviewed your call records and all of them indica= te that the caller dialed directly to Toronto. =C2=A0There very well coul= d be something amiss with routing, but looking over the reports and verif= ying Montreal's / Toronto's call flow set up, nothing appears out of sort= s. =C2=A0Unfortunately, the reports don't show me what phone number the p= erson dialed. =C2=A0The next few times this happens, please confirm with = the caller what phone number they dialed when calling in and let me know.= =C2=A0 =E2=80=8B Thanks,=C2=A0 Mark Warner On Wed, 12 Jul at 10:00 AM , CherylCartwright= <ccartwright@homecareassistance.com> wrote: Hi Mark, We are still experiencing a lot of misdirected calls fr= om Montreal into Toronto. Below are a list of caregivers calling the Mont= real line but being directed to Toronto.=C2=A0 Help? Cheryl On Wed, Jul 12, 2023 at 10:58 AM Ka= thryn Nester < knester@thekey.com > wrote: Hi Cheryl, = Here are th= e calls from Montreal that have been coming in: Friday (7th) 11:0