--00000000000019c5c105feb934dc Content-Type: multipart/alternative; boundary="00000000000019c5bf05feb934db" --00000000000019c5bf05feb934db Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I don't understand a word of this On Wed, Jun 21, 2023 at 4:42=E2=80=AFPM Sarah Temple wrote: > Hi Joey, > > The DART team calculates utilization within the first 14 days (two weeks)= . > They combine 20 hours (week 1) + 20 hours (week 2) to get to the 40 hours= . > The idea behind this is that one week might have more hours than the othe= r. > Being over or under the 40 mark determines Cheetah instead of Bee or > Elephant instead of Turtle. They then also look at whether they are clien= ts > that are over/under the 31 day mark to determine Elephant instead of > Cheetah or Turtle instead of bee. That's why they actualize 49 days after > the SOC to give in a buffer to determine tenure. > > Starting with June bonuses we will be calculating as such: > The DART team calculates utilization within the first 14 days (two weeks)= . > They combine 30 hours (week 1) + 30 hours (week 2) to get to the 60 hours= . > This determines Cheetah instead of Bee or Elephant instead of Turtle. The= y > then also determine whether they are clients that are over/under the 31 d= ay > mark. > > Perhaps @Timothy Thomas or Angie can help provide further > clarification? > > > > On Tue, Jun 20, 2023 at 5:43=E2=80=AFPM Joey Taylor > wrote: > >> Good Afternoon, >> >> Any update on this? >> >> On Mon, Jun 19, 2023 at 5:30=E2=80=AFPM Joey Taylor >> wrote: >> >>> I have attached below the animal kingdom definitions prior to June 1st, >>> 2023. These designations should not be within the first 14 days of serv= ice >>> but rather 31 days. >>> >>> Thanks you, >>> >>> [image: image.png] >>> >>> On Mon, Jun 19, 2023 at 5:25=E2=80=AFPM Benjamin Lewis >> benjamin.lewis@thekey.com> wrote: >>> >>>> For the animal kingdom portions, the definition of usage for the anima= l >>>> kingdom is measured over the first 14 days of service. If the client h= ad >>>> more than 40 hours of revenue generating service in that period they a= re >>>> considered high utilization (Cheetah instead of Bee or Elephant >>>> instead of turtle). The callouts mentioned are below that 40 hour mark= , so >>>> that would be why they aren't high utilization. >>>> >>>> For instance, with Blessing, they had 35.50 hours within that period: >>>> >>>> [image: image.png] >>>> >>>> Let me know if that makes sense. >>>> >>>> On Mon, Jun 19, 2023 at 1:30=E2=80=AFPM Sarah Temple >>>> wrote: >>>> >>>>> @Dart Team can you look into this for Joey's >>>>> team? >>>>> >>>>> Joey/Dart- I did make a manual exception for Gilles Gregoire based on >>>>> Angie's prior approval for Desiree. >>>>> >>>>> On Mon, Jun 19, 2023 at 4:25=E2=80=AFPM Joey Taylor >>>>> wrote: >>>>> >>>>>> Hi Sarah, >>>>>> >>>>>> My team had the following questions/issues with the May Proofs: >>>>>> >>>>>> *Dennis Fancy* >>>>>> I found three "Bees