--000000000000e4e82a05fea9cd37 Content-Type: multipart/alternative; boundary="000000000000e4e82905fea9cd36" --000000000000e4e82905fea9cd36 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, The DART team calculates utilization within the first 14 days (two weeks). They combine 20 hours (week 1) + 20 hours (week 2) to get to the 40 hours. The idea behind this is that one week might have more hours than the other. Being over or under the 40 mark determines Cheetah instead of Bee or Elephant instead of Turtle. They then also look at whether they are clients that are over/under the 31 day mark to determine Elephant instead of Cheetah or Turtle instead of bee. That's why they actualize 49 days after the SOC to give in a buffer to determine tenure. Starting with June bonuses we will be calculating as such: The DART team calculates utilization within the first 14 days (two weeks). They combine 30 hours (week 1) + 30 hours (week 2) to get to the 60 hours. This determines Cheetah instead of Bee or Elephant instead of Turtle. They then also determine whether they are clients that are over/under the 31 day mark. Perhaps @Timothy Thomas or Angie can help provide further clarification? On Tue, Jun 20, 2023 at 5:43=E2=80=AFPM Joey Taylor wrote: > Good Afternoon, > > Any update on this? > > On Mon, Jun 19, 2023 at 5:30=E2=80=AFPM Joey Taylor > wrote: > >> I have attached below the animal kingdom definitions prior to June 1st, >> 2023. These designations should not be within the first 14 days of servi= ce >> but rather 31 days. >> >> Thanks you, >> >> [image: image.png] >> >> On Mon, Jun 19, 2023 at 5:25=E2=80=AFPM Benjamin Lewis >> wrote: >> >>> For the animal kingdom portions, the definition of usage for the animal >>> kingdom is measured over the first 14 days of service. If the client ha= d >>> more than 40 hours of revenue generating service in that period they ar= e >>> considered high utilization (Cheetah instead of Bee or Elephant instead >>> of turtle). The callouts mentioned are below that 40 hour mark, so that >>> would be why they aren't high utilization. >>> >>> For instance, with Blessing, they had 35.50 hours within that period: >>> >>> [image: image.png] >>> >>> Let me know if that makes sense. >>> >>> On Mon, Jun 19, 2023 at 1:30=E2=80=AFPM Sarah Temple >>> wrote: >>> >>>> @Dart Team can you look into this for Joey's >>>> team? >>>> >>>> Joey/Dart- I did make a manual exception for Gilles Gregoire based on >>>> Angie's prior approval for Desiree. >>>> >>>> On Mon, Jun 19, 2023 at 4:25=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Hi Sarah, >>>>> >>>>> My team had the following questions/issues with the May Proofs: >>>>> >>>>> *Dennis Fancy* >>>>> I found three "Bees" that were "Cheetahs" according to the model >>>>> before June 1st. >>>>> 1. Blessing (May) >>>>> 2. Hanna (April) >>>>> 3. Robinson (April) >>>>> >>>>> ---------------------------------------------------------------------= --- >>>>> *Taylo