--0000000000005436ed06141ca78e Content-Type: multipart/alternative; boundary="0000000000005436eb06141ca78d" --0000000000005436eb06141ca78d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I=E2=80=99m not sure it did Tim. It doesn=E2=80=99t make sense unless it wa= s manually changed. On Wed, Mar 20, 2024 at 4:26=E2=80=AFPM Timothy Thomas wrot= e: > Agreed. The question is why did Clearcare flag this as OT automatically? > > On Wed, Mar 20, 2024 at 3:19=E2=80=AFPM Cheryl Cartwright > wrote: > >> I understand what you see Irin. >> >> In the future we need to be following the protocol though that if we see >> km's we flag before paying and same with OT. >> Clear Care has OT rules calculated for us in Toronto but in Oakville and >> Waterloo these are manipulated manually and our team is not responsible = for >> that. >> >> This is a fairly costly mistake so flagging OT is vital. We can't see >> this from our end as it appears in the shifts to be all regular pay. >> >> Cheryl >> >> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Cheryl, >>> >>> Pls see below what we can see in Clear Care: >>> >>> [image: image.png] >>> >>> Thanks, >>> Irin >>> >>> On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Booking audits are done by us and we can't just move caregivers to OT. >>>> This caregiver has an entire week that was paid in OT for no reason. >>>> >>>> We don't just pay km's and OT without flagging it first and verifying >>>> it. We are very strict about OT and all our clients pay it. Something = isn't >>>> right her but she was not put in as OT, I can even see that in clear c= are. >>>> She is marked as just regular pay in each shift with the exception of = Jan >>>> 1. >>>> >>>> >>>> >>>> On Wed, Mar 20, 2024 at 3:26=E2=80=AFPM Irin Eva = wrote: >>>> >>>>> Hi Timothy, >>>>> >>>>> We paid employee's what shows in the Clear Care reports. We don't not >>>>> verify individuals one by one. >>>>> >>>>> We balance CC totals and Ceridian totals and code it based on what CC >>>>> shows. >>>>> >>>>> I think this verifies who did the booking audit . >>>>> >>>>> Thanks, >>>>> Irin >>>>> >>>>> On Wed, Mar 20, 2024 at 2:22=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Irin do you believe this is an error as well? >>>>>> >>>>>> If so, how are we sure there aren't others? >>>>>> >>>>>> On Wed, Mar 20, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>>>> ccartwright@thekey.com> wrote: >>>>>> >>>>>>> Tim, how do you want me to explain this on that sheet? Obviously >>>>>>> this was a mistake. >>>>>>> >>>>>>> On Wed, Mar 20, 2024 at 3:09=E2=80=AFPM Irin Eva >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Cheryl, >>>>>>>> >>>>>>>> Yes, The 36.5 hours was paid 1.5 times. >>>>>>>> >>>>>>>> This is what the reports show after we download and we pay this wa= y. >>>>>>>> >>>>>>>> [image: image.png] >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Irin >>>>>>>> >>>>>>>> On Wed, Mar 20, 2024 at 1:55=E2=80=A