--000000000000a23fcf06141cc4a6 Content-Type: multipart/alternative; boundary="000000000000a23fce06141cc4a5" --000000000000a23fce06141cc4a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Our payroll team doesn't know how to do booking edit in CC. It's an automatic calculation. I think we need to check Clear Care why it's showing. Thanks, Irin On Wed, Mar 20, 2024 at 3:32=E2=80=AFPM Cheryl Cartwright wrote: > I=E2=80=99m not sure it did Tim. It doesn=E2=80=99t make sense unless it = was manually > changed. > > On Wed, Mar 20, 2024 at 4:26=E2=80=AFPM Timothy Thomas wr= ote: > >> Agreed. The question is why did Clearcare flag this as OT automatically? >> >> On Wed, Mar 20, 2024 at 3:19=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> I understand what you see Irin. >>> >>> In the future we need to be following the protocol though that if we se= e >>> km's we flag before paying and same with OT. >>> Clear Care has OT rules calculated for us in Toronto but in Oakville an= d >>> Waterloo these are manipulated manually and our team is not responsible= for >>> that. >>> >>> This is a fairly costly mistake so flagging OT is vital. We can't see >>> this from our end as it appears in the shifts to be all regular pay. >>> >>> Cheryl >>> >>> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva = wrote: >>> >>>> Hi Cheryl, >>>> >>>> Pls see below what we can see in Clear Care: >>>> >>>> [image: image.png] >>>> >>>> Thanks, >>>> Irin >>>> >>>> On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Booking audits are done by us and we can't just move caregivers to OT= . >>>>> This caregiver has an entire week that was paid in OT for no reason. >>>>> >>>>> We don't just pay km's and OT without flagging it first and verifying >>>>> it. We are very strict about OT and all our clients pay it. Something= isn't >>>>> right her but she was not put in as OT, I can even see that in clear = care. >>>>> She is marked as just regular pay in each shift with the exception of= Jan >>>>> 1. >>>>> >>>>> >>>>> >>>>> On Wed, Mar 20, 2024 at 3:26=E2=80=AFPM Irin Eva wrote: >>>>> >>>>>> Hi Timothy, >>>>>> >>>>>> We paid employee's what shows in the Clear Care reports. We don't no= t >>>>>> verify individuals one by one. >>>>>> >>>>>> We balance CC totals and Ceridian totals and code it based on what C= C >>>>>> shows. >>>>>> >>>>>> I think this verifies who did the booking audit . >>>>>> >>>>>> Thanks, >>>>>> Irin >>>>>> >>>>>> On Wed, Mar 20, 2024 at 2:22=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> Irin do you believe this is an error as well? >>>>>>> >>>>>>> If so, how are we sure there aren't others? >>>>>>> >>>>>>> On Wed, Mar 20, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>>>>> ccartwright@thekey.com> wrote: >>>>>>> >>>>>>>> Tim, how do you want me to explain this on that sheet? Obviously >>>>>>>> this was a mistake. >>>>>>>> >>>>>>>> On Wed, Mar 20, 2024 at 3:09=E2=80=AFPM Irin Eva >