--0000000000001e142005dfb925ed Content-Type: multipart/alternative; boundary="0000000000001e141e05dfb925ec" --0000000000001e141e05dfb925ec Content-Type: text/plain; charset="UTF-8" Please review and update - if you can not access let me know so i can get you permissions. ---------- Forwarded message --------- From: Ashley Mirone Date: Fri, May 20, 2022 at 4:47 PM Subject: Ref. Accounts At Risk Prior 2 weeks trends To: Executive Team Hello team, Since we did not have an operational WBR call this week or last - I wanted to replace those with a combined presentation on the Data range 5.2 - 5.15. *Referral Accounts At Risk Summary WBR Deck 5.2-5.15 * I wanted to call out a few additional items in this deck: - I have grouped the type of failures into 3 areas: No Call No Show, Unable to Staff and Service issues - I have added service failures by referral channel - Accounts that have had more than one submission on the accts at risk form - Deep dive into the SLC channel submissions, which took up 53% of the submissions during this period - An actionable suggestion of implementing SLC Protocol Binder Strategy within every SAP (Strategic Account Plan) Senior Living Community - I've presented this to the sales organization and I would love your support in recognizing the importance of having standard operating procedures in place for these most valuable of accounts, in which we're seeing the highest rates for service failures. Many of the things being reported, I believe, could be significantly reduced if not eliminated if these accounts were operationalized. Lastly - I wanted to remind you all that, through request, we implemented 2 columns for you to be able to address/respond to the submissions in real-time on this Referral Account Put At Risk (Responses) sheet. You were all given editing ability, and we ask that you *edit within the new columns R+S only* - Noting the Updated Recovery Status of submissions and your Response to the submission. For the Updated Recovery Status, Green could Indicate the account at risk relationship has been repaired and we are back in active referring status with the account. [image: image.png] If there are any questions or concerns regarding this, please let me know. Thank you for your time. Ashley Mirone Vice President of Business Development *Please note my email has changed:* amirone@TheKey.com Direct: (310) 755-9669 TheKey.com [image: TheKey] --0000000000001e141e05dfb925ec Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please review=C2=A0and update - if you can not access let = me know so i can get you permissions. ---------- Forwarded message --------- From: Ashley Mirone < amirone@th= ekey.com > Date: Fri, May 20, 2022 at 4:47 PM Subject: R= ef. Accounts At Risk Prior 2 weeks trends To: Executive Team < exec@homecareassistance.com >= Hello team,=C2=A0 Since we did= not have an operational WBR call this week or last - I wanted to replace t= hose with a combined present