--000000000000dd642905dfc321f4 Content-Type: multipart/alternative; boundary="000000000000dd642805dfc321f3" --000000000000dd642805dfc321f3 Content-Type: text/plain; charset="UTF-8" I still do not have access to input on the spreadsheet. On Mon, May 23, 2022 at 10:59 PM Angie Markwell wrote: > Please review and update - if you can not access let me know so i can get > you permissions. > > ---------- Forwarded message --------- > From: Ashley Mirone > Date: Fri, May 20, 2022 at 4:47 PM > Subject: Ref. Accounts At Risk Prior 2 weeks trends > To: Executive Team > > > Hello team, > > Since we did not have an operational WBR call this week or last - I wanted > to replace those with a combined presentation on the Data range 5.2 - 5.15. > > *Referral Accounts At Risk Summary WBR Deck 5.2-5.15 > * > > I wanted to call out a few additional items in this deck: > > - I have grouped the type of failures into 3 areas: No Call No Show, > Unable to Staff and Service issues > - I have added service failures by referral channel > - Accounts that have had more than one submission on the accts at risk > form > - Deep dive into the SLC channel submissions, which took up 53% of the > submissions during this period > - An actionable suggestion of implementing SLC Protocol Binder Strategy > > within every SAP (Strategic Account Plan) Senior Living Community > - I've presented this to the sales organization and I would love > your support in recognizing the importance of having standard operating > procedures in place for these most valuable of accounts, in which we're > seeing the highest rates for service failures. Many of the things being > reported, I believe, could be significantly reduced if not eliminated if > these accounts were operationalized. > > Lastly - I wanted to remind you all that, through request, we implemented > 2 columns for you to be able to address/respond to the submissions in > real-time on this Referral Account Put At Risk (Responses) > > sheet. You were all given editing ability, and we ask that you *edit > within the new columns R+S only* - Noting the Updated Recovery Status of > submissions and your Response to the submission. For the Updated Recovery > Status, Green could Indicate the account at risk relationship has been > repaired and we are back in active referring status with the account. > > [image: image.png] > > > If there are any questions or concerns regarding this, please let me know. > > Thank you for your time. > > Ashley Mirone > Vice President of Business Development > *Please note my email has changed:* > amirone@TheKey.com > Direct: (310) 755-9669 > TheKey.com > [image: TheKey] > --000000000000dd642805dfc321f3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I still do not have access to input on the spreadsheet. = On Mon, May 23, 2022 at 10:59 PM Ang= ie Markwell < angie.markwell= @thekey.com > wrote: Please review=C2=A0and update - if you can not = access let me know so i can get yo