--00000000000024e3ee05e671d798 Content-Type: multipart/alternative; boundary="00000000000024e3ec05e671d797" --00000000000024e3ec05e671d797 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, Just wanted to provide a quick update on the phone number formatting issue. There is currently a plugin / tool the site is using called https://www.callrail.com/ It appears it is tracking call conversions and call leads. The issue is that in the plugin it has a feature to automatically change phone numbers to (778 732 5087). Anytime a phone number is input into wordpress it gets changed. This is why our developer put a space between the first 2 numbers for now as that's the only way to prevent the phone number from automatically switching. You can see for example the phone number was input correctly in the backend but changed on the website via the plugin. [image: image.png] [image: image.png] In order to adjust this we'd need to access the plugin and see if there is a way to remove the automatic phone number replacement. Does anyone have the credentials for the https://www.callrail.com/ use on the website? Thanks, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list button] On Tue, Aug 16, 2022 at 2:25 PM Scott Charles wrote: > Thanks for the feedback. Reaching out to a developer ASAP to look into > this. > > Best, > [image: Scott Charles, Web Manager] > > > Scott Charles, Web Manager > U7 SOLUTIONS | Make the web work for you > 78 George Street, Suite 204, Ottawa, ON K1N 5W1 > Direct: 613-804-7894 Telephone: 1-888-236-1467 > https://www.u7solutions.com > > [image: LinkedIn button] [= image: > Twitter button] [image: Facebook button= ] > [image: Email list button] > > > > On Tue, Aug 16, 2022 at 2:17 PM Alexa Graziani > wrote: > >> Image below. Please make the phone number changes as soon as possible. >> >> [image: image002.jpg] >> >> On Tue, Aug 16, 2022 at 11:07 AM Timothy Thomas wrote: >> >>> Scott, the same issue is appearing on the Vancouver site as well. >>> >>> Once corrected, can we please issue the same design changes on our >>> Toronto site - homecareassistancetoronto.ca - there appears to be a >>> loading issue on this site as well. >>> >>> Thanks >>> >>> >>> >>> On Tue, Aug 16, 2022 at 2:04 PM Timothy Thomas wrote: >>> >>>> Hi Scott, >>>> >>>> We've got a formatting issue with the phone number in the header on th= e >>>> Winnipeg site. It's breaking the call rail phone number integration. C= an >>>> you please look into this asap. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Tue, Aug 16, 2022 at 12:19 PM Scott Charles >>> scott.charles@u7solutions.com> wrote: >>>> >>>>> Hi everyone, >>>>> >>>>> In case the info was missed, all 3 sites have ha