----==_mimepart_621d6e73368d1_20d2b1984eb6a2c7645497 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chuck,=C2=A0 If that is the case then I will make another ticket f= or you to go to the IT team, because from a dart perspective you are all = correctly setup on our end so I suspect there is another problem in the b= ackground interfering with the problem being able to be solved.=C2=A0 I = will also be keeping this ticket open so that I can then give you updates= as we are able to get new releases of workbooks for Calgary to be incorp= orated.=C2=A0 Hi Tim, I am able to locate the data and reports whe= re I can see the Calgary CCMs are included in the drop down and have data= populating for values, so from a data perspective the displays will prop= erly render the CCMs in the standard incentive report. Please let me = know if there are any other questions or concerns! Thanks,=C2=A0 = Lucas Hynes = = On Thu, 24 Feb at 5:19 PM , Chuck Terlesky wrote: = = Hi Lucas, = = Our CCM's say that Calgary is still not an option for them to click when= trying to access the ccm scorecard. = = Chuck = = = = = On Thu, Feb 24, 2022 at 1:46 PM Lucas Hynes wrote: = = = = = Hi=C2=A0Chuck,=C2=A0 = = We have found some issues within our workbooks that had some outdated in= formation being utilized, and that data does not properly include your of= fice. We have been systematically working through to resolve these issues= . Hopefully as we move forward with our production releases you will noti= ce more reports becoming available and displaying correctly.=C2=A0 = We have been able to update the CCM scorecard and this should be a good = test of the underlying setup for the AP.=C2=A0 = = Please let me know if the CCM scorecard is displaying correctly, and the= n the other reports will start to work on a rolling basis. = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Fri, 11 Feb at 2:00 PM , Timothy Thomas = wrote: Hi Lucas, = For Maria Licoudis she's seeing this when attempting to view the report.= She's in private browsing mode so no cache issue.=C2=A0 = = = = = = = = On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes wrote: = = = = = Hi All,=C2=A0 = = Tim I have adjusted the permissions in your and Maria's account to fix t= hose problems highlighted, but please let me know if this resolves the is= sues on your end = = = Cheryl, I have added Taylor to access the ap report so she should now be= able to view it within the ap so please have her try and login. If this = fails then please have her clear her cache, cookies, and history and then= try again. Please reach out if there are any issues = = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = = = = = -- = = = Timothy Thomas = Head of Canada = Home Care Assistance = Office: 514-907-5065 Fax: 514-221-4265 = = = = = 4464 Ste Catherine West Westmount, QC, H3Z1R7 HomeCareAssistanceMontreal.= ca = --- = Read Our Testimonials = = We Are Hiring! = = = = Champions of Longevity = = = = = = = = = -- = = C