--000000000000c3eec205d92997d6 Content-Type: text/plain; charset="UTF-8" Thanks Lucas - Access is important for our CCMs as they can use the reports for their weekly pipeline meetings. Looking forward to getting this resolved in the near future. I appreciate all the help, Chuck On Mon, Feb 28, 2022 at 5:53 PM Lucas Hynes wrote: > Hi Chuck, > > If that is the case then I will make another ticket for you to go to the > IT team, because from a dart perspective you are all correctly setup on our > end so I suspect there is another problem in the background interfering > with the problem being able to be solved. > I will also be keeping this ticket open so that I can then give you > updates as we are able to get new releases of workbooks for Calgary to be > incorporated. > > Hi Tim, > > I am able to locate the data and reports where I can see the Calgary CCMs > are included in the drop down and have data populating for values, so from > a data perspective the displays will properly render the CCMs in the > standard incentive report. > > Please let me know if there are any other questions or concerns! > > Thanks, > > Lucas Hynes > > > On Thu, 24 Feb at 5:19 PM , Chuck Terlesky cterlesky@homecareassistance.com> wrote: > Hi Lucas, > > Our CCM's say that Calgary is still not an option for them to click when > trying to access the ccm scorecard. > > Chuck > > On Thu, Feb 24, 2022 at 1:46 PM Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > >> Hi Chuck, >> >> We have found some issues within our workbooks that had some outdated >> information being utilized, and that data does not properly include your >> office. We have been systematically working through to resolve these >> issues. Hopefully as we move forward with our production releases you will >> notice more reports becoming available and displaying correctly. >> We have been able to update the CCM scorecard and this should be a good >> test of the underlying setup for the AP. >> Please let me know if the CCM scorecard is displaying correctly, and then >> the other reports will start to work on a rolling basis. >> >> Thanks, >> >> Lucas Hynes >> >> >> On Fri, 11 Feb at 2:00 PM , Timothy Thomas >> wrote: >> Hi Lucas, >> >> For Maria Licoudis she's seeing this when attempting to view the report. >> She's in private browsing mode so no cache issue. >> >> [image: IMG_4885.jpeg] >> >> On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes > data_reporting-support@homecareassistance.com> wrote: >> >>> Hi All, >>> >>> Tim I have adjusted the permissions in your and Maria's account to fix >>> those problems highlighted, but please let me know if this resolves the >>> issues on your end >>> >>> Cheryl, I have added Taylor to access the ap report so she should now be >>> able to view it within the ap so please have her try and login. If this >>> fails then please have her clear her cache, cookies