--0000000000005d37c7060a498335 Content-Type: multipart/alternative; boundary="0000000000005d37c6060a498334" --0000000000005d37c6060a498334 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable John, I deleted the client profile altogether in Converge and re-ran payment given the information above. I'm not going to post this in QB yet. Please verify in Converge tomorrow if it went through and follow up with me so I can get it posted. Thank you, On Thu, Nov 16, 2023 at 1:34=E2=80=AFPM Timothy Thomas wrot= e: > Can you run the card below for hill. > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Thu, Nov 16, 2023 at 1:23=E2=80=AFPM > Subject: Re: HIll Hamnett - The Key - Payments Declining - Please Respond > To: Timothy Thomas > CC: John Janiga > > > Have we tried running this card: > 5258990910023811 > Cvv 833 > Exp 0725 > > If so, and if it does not work please try again and send me a screenshot > of the message. > > Thank you, > > On Thu, Nov 16, 2023 at 10:30 AM Timothy Thomas wrote: > >> @Joey Taylor have you spoken to the client >> contact? >> >> On Thu, Nov 16, 2023 at 10:30=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Tim, >>> >>> Just an update, I haven't heard anything back on a new payment method >>> from Hamnet or Fotini. >>> >>> Any thoughts on how to proceed ? >>> >>> They seem adamant to use the card we keep getting declined on. >>> >>> Thanks for any insight or assistance you can provide. >>> >> >>> Best, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Tue, Nov 14, 2023 at 8:48=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Tim, >>>> >>>> Here is the contact info for Fotini as requested. >>>> >>>> Contaras, Fotini >>>> >>>> Best, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Could we use one of the other Canadian merchant services and debit th= e >>>>> funds over? >>>>> >>>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Hey Tim and Vashon, >>>>>> >>>>>> Not sure what else we can do here, my only other suggestion would be >>>>>> to maybe try and run it through Solupay with the CAD conversion to s= ee if >>>>>> the other platform will accept it. >>>>>> >>>>>> They seem reluctant to provide a new form of payment, so I have not >>>>>> asked as they believe this is our internal error. >>>>>> >>>>>> Let me know what you think. >>>>>> >>>>>> Best, >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Contaras, Fotini >>>>>> Date: Tue, Nov 7, 2023 at 2: