--000000000000277eae060a49a4ec Content-Type: multipart/alternative; boundary="000000000000277eac060a49a4eb" --000000000000277eac060a49a4eb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do, thanks! *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 16, 2023 at 1:51=E2=80=AFPM Vashon Palloo wrote: > John, > > I deleted the client profile altogether in Converge and re-ran payment > given the information above. I'm not going to post this in QB yet. > > Please verify in Converge tomorrow if it went through and follow up with > me so I can get it posted. > > Thank you, > > On Thu, Nov 16, 2023 at 1:34=E2=80=AFPM Timothy Thomas wr= ote: > >> Can you run the card below for hill. >> >> ---------- Forwarded message --------- >> From: Joey Taylor >> Date: Thu, Nov 16, 2023 at 1:23=E2=80=AFPM >> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please Respon= d >> To: Timothy Thomas >> CC: John Janiga >> >> >> Have we tried running this card: >> 5258990910023811 >> Cvv 833 >> Exp 0725 >> >> If so, and if it does not work please try again and send me a screenshot >> of the message. >> >> Thank you, >> >> On Thu, Nov 16, 2023 at 10:30 AM Timothy Thomas wrote: >> >>> @Joey Taylor have you spoken to the client >>> contact? >>> >>> On Thu, Nov 16, 2023 at 10:30=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Tim, >>>> >>>> Just an update, I haven't heard anything back on a new payment method >>>> from Hamnet or Fotini. >>>> >>>> Any thoughts on how to proceed ? >>>> >>>> They seem adamant to use the card we keep getting declined on. >>>> >>>> Thanks for any insight or assistance you can provide. >>>> >>> >>>> Best, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Nov 14, 2023 at 8:48=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Tim, >>>>> >>>>> Here is the contact info for Fotini as requested. >>>>> >>>>> Contaras, Fotini >>>>> >>>>> Best, >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas = wrote: >>>>> >>>>>> Could we use one of the other Canadian merchant services and debit >>>>>> the funds over? >>>>>> >>>>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hey Tim and Vashon, >>>>>>> >>>>>>> Not sure what else we can do here, my only other suggestion would b= e >>>>>>> to maybe try and run it through Solupay with the CAD conversion to = see if >>>>>>> the other platform will accept it. >>>>>>> >>>>>>> They seem reluctant to provide a new form of payment, so I have not >>>>>>> asked as they believe this is our internal error. >>>>>>> >>>>>>> Let me know what you think. >>>>>>> >>