--000000000000418a89061985646a Content-Type: multipart/alternative; boundary="000000000000418a880619856469" --000000000000418a880619856469 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Kristy we appreciate the update and will let you know if we run into similar issues but this looks like an easy fix. Thanks so much Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, May 28, 2024 at 7:53=E2=80=AFAM wrote: > Hi Sharon, > > > > Adding billing@thekey.com for visibility here. In the parent payer, I > marked the check box =E2=80=98Pays Agency=E2=80=99s Holiday Rate=E2=80=99= . This should correct the > issue going forward, but please let us know if you continue to see issues > with this. > > > > > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* Sharon Speirs > *Sent:* Monday, May 27, 2024 12:28 AM > *To:* Doris Lou > *Cc:* Claudia Vasquez ; Kristy Poyner kristy.poyner@thekey.com>; Timothy Thomas > *Subject:* Re: Holiday rates - VCH Clients > > > > Hi Doris > > Thank you for the update. I was assured it was looked after but I am > wondering with the new =E2=80=9Cauthorization=E2=80=9D we had to do with = all VCH clients > and Versa pay if that is the glitch? I have cc Kristy in this so she can > lend some insight into how authorizations are handled for statutory > holidays and is this something clear care support should be handling. > > We are going to have to change them manually for this week I would assume > before VCH gets billed but let=E2=80=99s make sure on that first. > > Appreciate you letting me know and hoping Kristy can weigh in as well. > > Sharon > > > > > *Sharon, Speirs* > > > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > > > *TheKey.ca* > > > > [image: TheKey] > > > > > > > > > > > > > > On Sun, May 26, 2024 at 9:39=E2=80=AFPM Doris Lou wrote= : > > HI Sharon, > > All my VCH clients did not have Holiday rates (x1.5) for May 20 except fo= r > Leung, So (Deanna) and Moloo, Naznin and Yaghooby/Jiany > > > > Also for CRAIG, the authorized VCH rate is double. > > Thanks > > > > -- > > *Doris T. Lou* > *Caregiver Manager* > 1861 Marine Drive > > > West Vancouver, BC V7V 1J7 > > > Tel: 778-279-3634/778-403-6146 > Fax: 778-279-3635 > > Email: dlou@thekey.com > > [image: TheKey] > > > > --000000000000418a880619856469 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Kristy we appreciate the update and will let you= know if we run into similar=C2=A0issues but this looks like an easy fix. Thanks so much Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778= .279.3634 sspeirs@t= hekey.com TheKey.ca <span style=3D"font-size:12pt;font-family:Arial;color:r